Best Western York Pavilion Hotel york

Really nice hotel, clean and friendly. Easy to find and in a nice location. The room was warm and cosy. Bed was comfy and tea tray in the room was much welcomed. The breakfast choice was superb, buffet style, choice of breads for toast then a good choice of cooked breakfast.

We went for a meal as we are booked to stay for 2 day in May and it was above our expectations. Such a wonderful atmosphere love the vintage vibe and music. Staff were all incredibly attentive and food was excellent and well priced. On top of all that I got a free glass of mulled wine. Thank you hotel Pavilion can't wait for our say in May.

Great hotel, lovely staff and food. This was a last minute booking - myself, husband and daughter needed a break and were looking for a hotel which was near to the city centre, with parking and option of breakfast. The Pavilion hotel met this brief, it provides free parking (they state this is on a first come first served basis but there seemed to be plenty of spaces), free WiFi, we had breakfast included and it is just a short bus ride into the city. The lady who took our booking was great, very polite - and we were given a complimentary upgrade due to there being 3 of us. Although check in is from 3pm, we were advised we could park up, obtain a map from reception and then check in later - however, when we arrived, we were allowed to go to our room early as it was already ready, which was great as it meant we didn’t need to go to and from the city. Reception staff very helpful, explaining best way to get into the city, on the number 7 bus which stops outside the hotel (if there are more than 2 people travelling, the £10 ticket gives to travel for the day instead of paying £4.50 each), highlighting what we might like to see and also pointing out the best shopping areas. Very helpful! The room was very spacious, comfortable and clean, with traditional decor, large wardrobes and a lovely traditional dressing table. Breakfast was great, with cold items, croissants, lots of seeds and fruit to choose from, plus toast etc as well as cooked breakfast. The cooked breakfast arrived very quickly (we had anticipated a delay due to arriving in the “red” timeframe) and was well cooked and tasty. More than happy to recommend this traditional hotel to others and we will be back there next tine we visit York.

Very friendly staff. Parking included. Close to bus stop in to town (£2). Nice rooms. Delicious breakfast. Strong water pressure in the shower with plenty of hot water. Each room has its own name which is a nice touch.

What a delight. Georgian building, fantastic service and great food. We upgraded to a room with a four poster bed. Wished our trip had allowed us to stay longer. One tip the No7 park and ride bus stops opposite the hotel so if you get a parking space in the hotel carpark you can easily go into the city centre.

Once seen Theatre Company were really looked after On Friday 3 December 2021 when they came for their Christmas Dinner. The welcome and table presentation were first class. Myself and the Theatre Company were served really well by the General Manager. Firstly I had the soup which was cooked really well and had great taste and came with bread the Main Course was Turkey Christmas Dinner and it was lovely the Turkey was really well cooked and came with Stuffing, Vegetables, Sausages with bacon and roast and mashed potatoes next was the Christmas Pudding which was really tasty which came with creamy custard Tea Coffee and Mince Pies followed which was a really good end to the meal. We were so pleased to be looked after so well we even saw the chef. Myself and my Theatre Company are already looking forward to coming back on 2 December 2022.

Stayed here a few weeks ago. The best thing about this place is the staff, they are very welcoming and only too pleased to help. Room- Basic, old fashioned and a little worn but was very clean Parking- Not good, when I got there, 5.30pm, the car park was already full so you are left to park in non parking spaces and get creative. Breakfast- Good selection of continental or traditional, staff helpful.

Really underwhelmed by this hotel unfortunately - my room felt really dated and didn't feel particularly inviting or clean. (To be honest I think was more down to the age of the carpets and fixtures, other than the cleaners themselves.) The WiFi also wasn't overly reliable in the room and the car park full when I arrived, with myself and others 'making' our own spaces - just something to note if free parking is one of your motivations for choosing this hotel. All in all my experience just didn't match up with the price I paid, though it was a last minute booking. Staff were friendly, though and location pretty good, just a shame the hotel itself wasn't that great inside.

Sunday dinner was lovely. Just wish they would be more efficient with my folks booking for the rat pack night next Saturday (4th December). No confirmation or menu's received for ordering food prior to night as requested by the pavilion. Don't want to go without on the night

The hotel was wonderful, the staff were very friendly and welcoming, the rooms were very clean and warm. We ate in the hotel the first night after arrival and the food was excellent. I would recommend the hotel to anyone who is intending to visit York it is situated in a nice location for a pleasant walk to the city centre.