Best Western Stoke City Centre Hotel – Stoke-on-Trent

We just stayed here for one night after a day at Alton Towers when reading the reviews we was thinking we made the wrong choice but we couldn't have been more wrong from the outside the hotel doesn't look great but once inside it is much nicer we had booked a family room we got given 2 rooms with interconnecting doors the rooms while clean and very spacious a little dated. Hotel was lovely and quite and the breakfast was your typical hotel breakfast. All staff where friendly and polite our youngest son (5) is autistic and is very funny about where he stays he was very upset that we was only staying 1 night. We would definitely book this hotel again.

Fantastic quality hotel for an unbelievable price. May be a 3 star hotel but they run it like a 5 star hotel. My room was so clean, not to mention spacious and very comfortable. Complete with TV and kettle and lots of plump pillows. Couldn't believe I was getting all that for the price I was paying. The staff down at reception are very sweet and friendly. I love that they've for their own pool and jacuzzi (though sadly didn't get the chance to try it). Came here to visit Alton Towers and I will definitely be back again at some point.

Hotel was reasonable overall. Good priced room for August however was quite a small double bed. Most of the rooms in our party were tody and clean however one of the bathrooms was a little dirty. Tea and coffee facilities but no mini fridge which was a shame. Barman and reception staff were very helpful and friendly.

We have just had a lovely 2 night visit at the hotel. Neill, the manager, and all the staff were extremely friendly and attentive - going the extra mile to make our stay comfortable. The rooms were very clean and well equipped, and we enjoyed using the spa and bar! The hotel was central for easy access to many attractions. We would definitely stay again and recommend to friends.

The friendly and helpful staff make this hotel. Nothing was too much trouble and they were very customer focused. We had a two night stay here last week and thoroughly enjoyed ourselves. The rooms were clean, spacious and comfortable, plenty of variety at breakfast and a nice relaxed atmosphere around the bar area in the evenings. We also made use of the pool which, for a fee, was a bonus after a long day at Alton Towers, which is a short drive away. Would definitely recommend.