Bensons for Beds york

After 3 attempts and separate visits I still couldn't get served or approached by anyone remotely interested in assisting me. I even hovered around who I presume to be the manager to try to get help, but he continued with his sales call saying how well the store was doing with the figures... you might do even better if you serve customers and try and get sales! Poor attempt and I went next door to Furniture Village who were really helpful and ultimately got my business.

Great customer service, answered all questions in depth, I was shown all my options with exactly what I wanted. The person serving me gave me some space to think without breathing down my neck. When I asked for a tape measure it was handed to me in no time, I also was not lied to about how long the delivery would be in order to get the sale which I respect

Because the staff at Benson's were really helpful in advice and sorting my order promptly happily and efficiently.

The assistant could hardly talk English, and kept writing my email and name all wrong.She then didn’t understand something so went and asked her boss, he was on the phone to another client, so I was stood waiting 15 minutes, I’m disabled and walk with a stick, I wasn’t even offered a chair to sit on, while I waited. I was physically and mentally drained after ordering just a matteress, which I thought would be a quick and easy process.

Paul gave us excellent service, he explained the mattresses clearly and was not pushy at all. He was very knowledgeable and helpful.