Beaverbrooks leeds

My partner had a bracelet where one of the links broke. We asked if they could do repairs. Without hesitation the lady took the bracelet, added a link and handed it back. There was no charge or fuss. She was really friendly and helpful and genuinely interested in us. Lovely experience. Thank you. We'll be back

Absolutely lovely staff especially Mandy with the lovely lilac hair. She came outside to 'chitchat' to me & my little (5yr) man even though we looked a bit scruffy. In no way did we feel pressured to buy. She told us about their 100yr Birthday diamond and made my little mans day by giving him a tiny pretend diamond that had dropped from the display onto the floor for his little treasure chest at home. After looking around and chatting to the other lovey staff members too, we said goodbye but as we were leaving my mum spotted some earrings. So we went back inside so my mum could view some stunning Tanzanite & diamond earrings and check he clarity against her ring. They even cleaned it for her so she could properly tell the difference in colour/clarity. In the mean time I was picking Mandy's brains about antique Pearl's amongst other things; all while she was entertaining my little one. Needless to say we bought the earrings reduced from £1350 to £850 in a 5 day Easter sale. I cannot fault Beaverbrooks and Mandy went above and beyond! Thank you!

Very friendly staff - great!

Nice friendly staff. Will be buying an engagement ring from there 100%

Very helpful staff regardless of budget

Great service for all the team - well done and thank you. HOF just whatever wanted - shall be back for more. TAG also spot on. Thanks again

Only jewellery shop I'll use, never short of outstanding service no matter the store. Leeds team are friendly and genuinely helpful and knowledgeable.

I recently purchased a watch from here which took me two days to decide on and lots of back and Forth. Having previously gone to over jewellery stores and not felt very looked after. The staff here were fantastic and patient. I wanted something sentimental as it was money from an inheritance. Cameron and Natalie were so knowledgeable and I never once felt rushed or that I was asking too many questions. On the second day when I returned during my time there someone actually robbed another customers bike from the shop!! It was quite scary and you could tell the staff were shaken and upset but they never once broke their professionalism with the customers. They all treated us all with incredibly respect. 5*s to everyone at Beaverbrooks Leeds. Thank you for your wonderful service! I cannot wait to pick up my new watch 😀😊

Poor customer service. A rolex watch caught my eye in the front window advertised as £4250 so I elwent to enquire. A man who was dressed in jeans and t shirt helped me. I was going to buy but the price in which was £10995. I was asked for a copy of. ID as well. Nevebrrn asked before. Poor service and store

The best customer service. Natalie was so helpful, kind and just genuinely a nice person to meet!