I have no issues wit the practice and would like to make and appology to staff working here as they
I have no issues wit the practice and would like to make and appology to staff working here as they have alway been helpful and polite and happy to help - despite my clear frustrations with the pharmacy next door however unfortunatly due to the actions of this pharmacy i have had to give the surgery a two star review I WANT TO MAKE IT CLEAR THE ISSUE IS NOT WITH THE SURGERY however the pharmacy - I have been taking a medication for 6 years with no issue this medication is very important and without i am not able to function and conduct my daily tasks last month (jan) the pharmacy made an error and my perscription was not ready till march as they had put the script in as a two mnth rather than a mnth script i gave them the benifit of the doubt after the reassured me that this error would not occur again (despite not taking responsibility for there error) this error meant that i had to wait at the surgery to see a doctor who gave me a perscription for my medication despite this clearly being an error with the pharmacy they would not take responsibility and told me "that i should take responsibility for my medication and that "it will be my fault for not keeping up with perscription review" and that "if i am not happy with the pharmacy i should use a different service" i pointed out to them that this is untrue - this is a medication that i have been taking for years and i make sure review is carried out when scheduled due to the natrue of the medication they were surprised when my tone became less friendly to them implying that this was somehow an error on my behalf i handed the perscription to the pharmacy and were told to come in on the 7th of feb for my next perscription i came in and the perscription was not ready the same error had occured as last month they're excuse this time was that the script had been mixed up by the surgery who only sent a perscription after a blood test i had in the mean time i pointed out that i handed the perscription to them last month and that this could not have been why the error occured to this they contiuned to suggest that the reason for the error was something i had done despite not giving any reason to how it could be they then told me that i should download and app in order to do my perscription - to which i pointed out that this suggestion would never have been made had i been a 90y/o and that i should have to they then refused to give me details of the staff to lodge a complaint and again told me to use a different service I WILL NEVER USE LLOYDS AGAIN THE PHARMACIST AT THIS LOCATION CAN NOT CORRECTLY DO THEY'RE JOB THE STAFF ARE RUDE AND DO NOT TAKE RESPONSIBILTY FOR THEIR FAILING AND ERRORS i have made a complaint to lloyds directly and will be contacting cqc and other agencies to ensure that no one has to go through the experiance i have with this pharmcay ! stay well clear !