Andrews Estate Agents Bath Bear Flat bath

Andrews (sales) were fabulous start to finish. Andy Hazelton helped me sell my house, which, as most probably do, had its quirks. Andy offered brilliant advice throughout, and the sale proceeded nicely though all the bumps along the way. Huge thanks!

Not a positive experience. We enlisted Andrews in the early summer of 2019 to sell my parents house in Southdown Road as part of a downsizing exercise. We had a few agents round and we were impressed with Andrews initial sales pitch and the fact that they seemed very positive that they could sell the house. They actually gave the highest value of all the agents who we saw, and mentioned that they had buyers ready who had failed to secure another similar house in the road. The downside was that their fee is higher than everyone else’s, 1.5% instead of 1%. But we decided that if they stood such a good chance of securing a good buyer at a higher price, it would be worth the extra fee. At our request they organised an open day, for ten days after the house went online. As the ten days counted down we realised that they had only managed to book three people into the open day. Two of them cancelled, the one who didn’t cancel never showed! Not a great start! The weeks went by, which become months, with a very small number of viewings taking place, and no offers. At the three month point, when the contract with them technically ran out of it’s fixed period we were at the point of moving to another agent and lowering the price. The day before we did this, they called to say they had an offer from an HMO developer, a reliable buyer. His offer was 40k under asking, which we initially baulked at. Andrews advised us that ‘due to the state of the market’ it might be wise to accept it, especially if we could secure a similar discount on the house we were buying to house my parents. We managed to find a house that was well discounted, and offered lower, had it accepted, and then despite the fact that it would be VERY tight on money considered accepting this very low offer. Andrews assured us of the buyers integrity, that he’d always come through on deals and never let them down. It did feel a bit like they were representing him more than us, but never the less, we believed them and continued with the deal. The buyer started making noises about not being able to complete until early Jan, 2020 due to a story about his bank not willing to extend his credit until January. This was going to put pressure on the (very small) chain but we worked with this and instructed solicitors. We paid for searches (on the new house we were hoping to buy) and racked up a four figure bill in legal fees. The weeks went on further, well into winter. We were then advised that their ‘very reliable’ buyer wanted to wait a total (from now) of eight more months to complete, claiming again that his bank wouldn’t release funds earlier. A likely story! Needless to say, the sellers of the house we wanted to buy immediately walked from the deal and put their house back on the market. So here we are, months after the initial instruction with no sale and little chance of one due to the time of year. A very very disappointing performance from Andrews, very very costly indeed and deeply upsetting for my parents. I’d sooner stick septic pins into intimate parts of my body than use or recommend this agent again. A sickening experience. The fact that they were so insistent about the integrity of this ‘investor buyer’ who actually turned out to be a completely dishonest chancer. They should remember that it’s the seller who pays them, not the buyer.

A very good experience from start to finish well informed throughout by a knowledgeable team

Had a very smooth experience with my recent purchase here. Isaac was professional and friendly and took on board everything I said at each viewing. This actually led to Isaac picking one out which I had missed but was exactly what I was looking for. Good communication between Andrew's themselves, and the other involved parties i.e. mortgage advisor and solicitors.

UPDATED REVIEW: My partner and I have had a few issues with Andrews due to their short staffing at this moment in time. Our main concerns have been with the company they hire to gather and check references. The Lettings Hub caused us many issues through technical faults and lack of help. They have now redeemed themselves by offering more application support, but only after I reached out via social media. If you feel you need more assistance than what is provided by The Lettings Hub call center, contact @LettingsHub via twitter and ask to speak to a client relationship employee as they are very helpful. Much happier with the service now.

I can’t flaw my experience with Andrew’s at bear flat! Every single dealing I had with them during the process was fantastic. We were dealing with James Fox who went above and beyond his needs to help resolve my situation and I’m very grateful to him and all his hard work during this process. A 10/10 experience and would highly recommend. Thank you James for all your efforts if you end up reading this.

I would like to say; Huge thank you to James. As a foreigner renting a house/flat has been really difficult until i have viewed a place with James (Andrews - Bear Flat). He was really professional, polite and quick for arrangements so i could get my house for my family. Even James was off one day and normally some people would say; i am off tomorrow please get in touch with me next day but James does not work like that, he passed me other team members details and anything needed get in touch with the team. This is an other big point. They care about their customers. The main thing is whatever you shop, buy or rent. The people you are dealing needs to have smile in their face. I have been in their office. I thought only James but all office team was welcoming and smile on their face. It is really important for me. Already i have recommended them many people and i will continue to recommend them for rent/buy. Thank you again.

Worked closely with this branch for over a year now. So helpful and genuine people who bend over backwards for others. Highly recommend if you require assistance anything property related.

Dan and Sian have been a responsive, informative, and professional in guiding me through becoming a landlord and ultimately renting out my property. All their advice has been spot on. If you are about to become a first-time landlord and feel daunted by the task ahead, I would have no hesitation recommending this branch to guide (and educate!) you through the process.

Daniel at andrews helped us find our first rental property. Has been great at communicating throughout and helped us with any queries. Would recommend this letting agent.