Aestheticare Day Spa – Cambridge

Eyebrows and eyeliner looks amazing. 1 visit. Patty is so knowledgeable and professional. She's an artist and knows tints against skin tone! I'm thrilled that I don't have to do my brows and eyeliner every day! Comfy, clean, COVID-19 protocols etc.

So I have been going to this place for about a year for facials. The facials would be alright, I would occasionally get a breakout a few days after and didn't see much of a difference in my face but I figured as long as I keep up with it maybe I would. I went to get a facial a few days ago and Lina suggested I get a chemical peel. I never had one before but since it was suggested and something new I figured why not? I didn't know the worse thing that has ever happened to me would happen. To sum it up too much of the product was started off on the left side of cheek and I then found out I was burned. I was told it could take months to go away and once healed there would be a possibility a mark would still be left. I wouldn't have even left this review because Lina was very apologetic, kind and even offered to help with a few things however, the owner, Patti, I did not like how she spoke and handled it when I came in for her to take a look. Not only did she not seem sympathetic to what had happened BUT she said I had to chose between a refund OR a free facial, like what? I don't own a business and I get mistakes happen but how dare you make me chose? I'm stuck with this mark on my face for who knows how long and you tell me to chose? She even told me she didn't have to give me a refund at all because I signed something a year ago (which they didn't even show me). Anyways she ended up saying "we will give you a refund if that will make you happy?" So yes they did give a refund although I was basically told this is a business, mistakes happen, we do our best blah blah as I'm there with this burn mark. I believe I should have gotten both, a refund AND free facials until this gets off my face. What also bothered me is how they both mentioned this "maybe" happened because the stuff I use on my face. My response was if that were the case then wouldn't it be all over my face and not in this one particular spot? They tried to say well not necessarily because some areas are more sensitive than others. Okay so again, if that was the case wouldn't it be on the other side of my cheek? Anyways we all know it happened because she applied too much of the product first (started where the mark is). Admit your faults instead of trying to say it's something I did. Moral of the story is, be careful. Yes this was a mistake, although a terrible one but just know if this happened to me it can happen to anyone. Looks worse in person too.

I went to them for a full face wax seeing that their prices were reasonable. Made a huge MISTAKE. This was my first time and after ward I realized that instead of using hard wax they used soft wax which is not supposed to be used in smaller areas which does not damage the skin and only the hair is removed instead of the skin cells as well. She waxed my eye brows first and it stung a little so I thought it was fine because it's normal. So I let her do my side burns, upper lip, chin and forehead. Once I was done she applied some oil and then something else that burned me. She said it was reduce the redness. I came home and the burning wouldn't go. It felt like my entire face was on fire. I had to go to the doctor because my face wouldn't stop burning. It's been a week now. And I have scars from it that might never leave my face. Scars on my cheek, side burns, chin, upper lip and eye lids. Absolutely hate this place. If they were professionals they would have noticed immediately and stopped instead of ruining my entire face. They would use hard wax and not soft wax.

Been going here for years and always pleased. Patty is a perfectionist. Best prices around, clean environment, welcoming lobby with herbal teas, and a pleasant experience all the way around.

I look amazing! Thanks to the Wonderful Artist. I have a whole look and a new attitude. I was feeling out of date, now I just came back ! Sorry I couldn’t give more stars. They only let me choose 5.