Queens Road Surgery brighton

Took a while to get an appointment (government's fault not theirs) but upon arrival everything was easy and self check-in was simple. Doctor was just a couple of mins behind schedule, was very caring and receptive, he did a thorough examination and gave me a test kit to take home. Fantastic!

We took my ill son the the ‘walk in clinic’. The receptionist, after hearing about our son, went away (to speak to a doctor?) and returned saying we can't be seen and must come back the next day. Did as we're were told and returned first thing the next day with sick infant in tow, filled in a crumpled confusing form and handed that to the receptionist only to be told that there are no doctors on site and that one would call back later that day to do a phone consultation. It's understandable that there are no doctors on site – with the pandemic and all – but why was this not made clear? Why all the unnecessary journeys? I don't have a problem with the receptionist and the phone consultation was fine but so much of our time and effort was wasted. Even this would be vaguely tolerable if there was some sense that this terrible system showed any signs of taking feedback and self correcting but when I complained I was told that's just the way they do things.