Horizon Properties Cardiff cardiff

Overall a great experience with Horizon properties, nothing has ever been too much for the staff; always friendly and helpful; they made the process of signing for a house very straight-forward and we renewed our contract for another year. Maintenance however does need to be quicker in responding to emails as replacements often took a long time to be sorted out.

Lovely people until you sign with them. Avooooooid at all costs.

I have been with Horizon for almost a year, and just extended my contract for another year. I used to have a terrible and unpleasant experience with my previous agency, but it was a nice experience to live in one of Horizon's properties, as we have never had any problem during our stay. Polite and friendly staff. Hopefully this positivity will keep going on in the future.

Lovely people until you sign with them. Then they became a living breathing nightmare. House we moved into the kitchen had piss poor appliances (No microwave, one small fridge freezer between 4 people had to buy another one on their behalf, kettle was broken and the fuse on oven blew within the first month). They flat out lied about the quality of the rooms on the inventory presumably as an attempt to recoup even more money from us when we moved out. Walls were marked before we went in and it was obvious that only one coat of paint had been used on all the walls. Plastering was shambolic, it would flake off simply by walking up and down the stairs which we tried to fill in to no avail. These shady practices doesn't surprise me considering they're tied with the United Arab Emirates which has a long documented history of taking advantage of people less fortunate than themselves. Avoid at all costs.

The service from Martin and his team has been outstanding . Delighted with my property . Thank you.

Absolutely fantastic team of people… My experience with Horizon Properties has been nothing but positive. The staff there are extremely friendly and would go out of their way to help with any queries I had, no problems! I am a student living on my on my own for the first time in a strange place and they made my moving in experience a good one I would highly recommend this company! ☺️

INTERESTING: The company have gone from arguing with me in detail about my tenancy to telling me anyone with my name has never stayed in one of their properties. How convenient to not remember. Looks like they don't even keep records - The deposit you have kept is very real though so you must have £500 more than you expected that year that no one occupied one of your flats and it allegedly required £500 of completely fabricated work. Well done Horizon I cannot believe this company are still allowed to trade COMPANY: Told company prior to my tenancy that I would have 5 kids staying around at various points due to being a father of 5, was told this would be fine. Had nothing but complaints about them being there from other residents although I was in a flat (not shared house). OTHER TENNANTS: Selfish self-centered residents with clearly no life experience in every property I had with Horizon as they gave the impression the world revolved around them If you want a similar experience, rent with Horizon UPDATE: They are now claiming I gave them a set of old rusty keys instead of the originals in an attempt to keep hold of my deposit. I will be taking this further if they keep trying to ruin my experience working down here RESPONSE to your INITIAL response (before claiming you haven't heard of me). I was told to write a good review after just writing down my signature. Now that I have actually experienced your customer service (or lack of). I thought I would make this a much more honest review and not just based on when you were all over me to get my signature on your contract! Furthermore, I do appear to be the only person with a reply other than those who have given positive reviews which is questionable. I don't see the poor girl with rats getting a response or help for that matter I have emailed the address you have provided in your response about my issues after several noise complaints about my sick 9 month old crying in the night on some of the rare occasions my children get to see me down here while I work away from them but there was no understanding from either Horizon or other Residents given my situation, only follow up complaints and accusations that they were living with me which is impossible as the older children are attending school up north. If you don't have memory of these emails I will be glad to send you the paper trail, alternatively you could look at your current faux dispute over the key handover, another unnecessary problem you have presented me with during my short time in Cardiff So please do try your best to resolve my current issue. It has taken this quite public review for me to be heard

So I have been with Horizon for 3 years, in my final year I travelled a lot due to placement and it was so nice to know I was coming home to Cardiff. My home will always be here, Horizon have made my stay at Cardiff sooooo easy & comfortable. Any problems I've had have been solved and the guys in the office are always so understanding ! The best part is this year they upgraded me to a newer flat and WOW I just love it , I really recommend them, just extended for another year !!

I have been living in the same flat for 4 years, its very easy I'm happy here and their isn't much more to say really

Horizon has made my move in this summer so easy!! They have been so helpful and very responsive ... I think I like them even more because they let me and Penny (my poodle) live in a really nice flat. definitely my favourite agency I've been with so far (and I've rented with lots). I weren't sure how long I was staying in Cardiff but after seeing how fabulous Horizon are, it will certainly be long term. thanks so much guys : ) xxxx