Specsavers Opticians and Audiologists – Oxford oxford

The staff were fantastic here. So lovely and excellent at what they do. Really made the whole experience an exceptional one. I can't fault my experience at all.

I was given a new prescription a couple weeks ago and wanted to have a genuine feeling of my new glasses before putting this comment. I had quite a few issues with my eyes so I came to request a new prescription. After some regular check ups on the machine I then met with one of the consultants called Joseph and he’s absolutely amazing. He’s very patient and asked a lot of questions and some extra check ups to really find out the issues behind my eyes. It’s fascinating that he managed to find out the machine would always give a near sighted reading to my slightly long sighted eyes, which meant that many of the eye experts I saw else where were wrong. He gave a few good pieces of advice on some eye exercises I could do at home to improve my eye situation. I found my new glasses really comfortable and the irritation of my eyes was really improved. I am very grateful!

Everyone was very helpful and I received excellent customer service from everyone there!

Fantastic service from all 3 stages of my visit. Well organised. Quick and easy process.

Too much pressure to upgrade and get expensive lenses etc. If I hadn't noticed, I would have been charged for non reflective lenses without asking for them. I then got told I needed them because I had been prescribed them! No one needs them... I just wanted a cheap pair of glasses. Otherwise ok.

Recently went in for micro-suction from the moment I entered the shop and was welcomed by Robbie Phillips to the treatment I received. It was first class. Great customer service. Excellent respect for covid rules. Also everyone very friendly and polite. Thank you will visit again.

Have been going to Specsavers for decades and usually come out with a smile on my face. NOT THIS TIME! BAD CUSTOMER SERVICE WITH NO SMILE ON THEIR FACES! They all seriously need drastic retraining as their customer service skills are appalling! As much as the machinery has been modernised with robotic advances which is good. It's a MASSIVE shame that there is NO CUSTOMER SERVICE IN THE STAFF! The people working the also have become robots and talk to the customers very rude, dismissive and un-compassionate. If anything, I think the robots would have done a better job as at least it provides a better service!

I booked an appointment for a sight test and left work early to get to it. I arrived and was greeted by pleasant staff, but was only told after waiting for half an hour beyond my appointment time that I wouldn't be seen for another 20 minutes. I had to leave as I had another engagement. Had I been told that I'd have to wait nearly an hour when I arrived, I wouldn't have stayed at all. A waste of an hour of my time.

Excellent service and helped me choose my glasses.

Very friendly. Used Specsavers for nearly 30 years, this is the best one I have used. Friendly, helpful, informed, informative and efficient staff. Highly recommended.