O2 Shop Oxford oxford

Took ages to be served and when I was the girl was constantly checking her own phone and ignoring me. Honestly would have been easier to just do the upgrade online. I appreciate they're understaffed and probably underpaid but there are basics to customer service!

Very lazy, unhelpful staff. I would not recommend this store to anyone, been a O2 customer for the last 10 years but the service received from the staff here are not great by any standard. Staff here rude , incredibly lazy and unhelpful.

Staff were completely unenthusiastic and clueless, ended walking out with an expensive phone that I returned 5 minutes later (I walked out, came to my senses outside the door, walked back in). The assistant who helped me didn't know anything she was talking about, I had to show her information off the O2 website. On the second time I went in (to return my phone) I spoke to the manager to cancel the new contract and he was being incredibly rude, in the end he got it sorted but I've now had to contact O2 assistance twice because he messed it up. Ended up going to the store in my uni town and all the staff there are proactive, driven and genuinely kind. Got the new phone there in the end at discount which was "impossible" at the Oxford store, when I told him about the previous experience he listed a bunch of incentives they should have told me. In short. don't go to this store even if you have no problems with O2, lazy staff and will rip you off

I was very impressed with the information and advice I received from the in-store 'guru' whom was on hand to help me in my search for the perfect android phone. I believe this particlar guru was named Laurence and he was highly competent in answering all of my questions. I must have picked his brain to the nth degree! The store came across friendly and pleasant. I would definitely visit again.

I don't always write reviews as you can see, but this place needs a serious warning before anyone goes there. The employees needs more training because I am a foreign tourist who asked a VAT refund and hey only gave me the VAT receipt assuring that that was the only thing I needed to present at the airport, then in the airport I have been told that those employees had ripped me off, and that I have lost £80 because of the unknowing of the employees and their fault of helpless. After receiving that new I tried to reach them by call but the only thing I received was: "The number has hanged up". Also when trying to get to the Live chat with a O2 assistant they said that I can't do nothing without the receipt (which I had) and started to walk in circles around the same topic. Finally leaving me with the lose of my refund. This is not only a review for the Clarendon Centre O2 Shop, it's also for all the O2 Assistant service. Yours Sincerely. Lucas.

Attempted to claim an offer linked to recycling an old phone having upgraded to the S21+ only to be fobbed off with every possible excuse. First the offer didn't exist, then it did but was only available on the day the upgrade took place despite having upgraded over the phone and been told to go into any store before the 5th of October, then it was online only to finally be told the code wasn't working so I needed to call customer services myself to fix the issue for them. This despite it being an o2 wide issue. Staff didn't even attempt to help rectify the issue just kept making more excuses. I even went back with the information supplied to the stores relating to the offer to no avail. Avoid the Oxford o2 store if possible the staff are useless.

Arun was so friendly and helpful definitely knew his stuff, hence me now moved over to 02 from EE, bought a tablet and phone from him and with all his help saved lots of money and all set up now. Well done Arun.

Arun has made me feel so welcome and at home looking at all the phones. Friendly kind no pressure. I’m definitely moving to O2, thanks Arun from O2 in Westgate

Me and my partner have been served by Aak and the store manager and they both went the extra mile to help us sorting out the issues we had. They helped us finding the best deals for our new phones and we will definitely come back in the future as they were very polite and professional. Highly recommended

James was very polite and helpful. He was very patient with me and all my questions were answered. Definitely the best experience with O2 and James from Oxford Westgate shop.