Couldn't agree more with Charlene. Took 45 minutes to make my appointment, 40 minutes waiting after
Couldn't agree more with Charlene. Took 45 minutes to make my appointment, 40 minutes waiting after my appointment time to be seen. I required follow up. I was caught up in a delay because there was an accident. Whilst sitting in traffic I called the surgery to advise I may be late. It took 15 mins to get through and I explained my situation and was advised..................We have a ten minute rule, you will have to re--book. I was so flabergasted I did not know what to say. I have always found the way the surgery is run is appalling and this just confirms. I need another appointment and have just waited 8 minutes to get through. The 10 minute rule is obviously not a two way street.