The people of Longwell Green deserve a better cinema. The place is ran into the ground. Vue have deserted it. Firstly, the foyer is looking sad and uninviting. Dark and cold. The small kiosk counter is the only one open. Our showing was at 2:45pm. Once in the screen, the image was showing in the wrong ratio (2:39 instead of 1:85). The heating wasn’t turned on so I left the screen half way through the film to let them know as the screen was freezing and ruining the experience. Why leave the warmth of my home and sit in a cold cinema? At the end of the film, I was told the heating wasn’t working by the Manager. Looking at the place, I’m wondering when did it last work? There was a whole in the screen sheet as well which was noticeable during light scenes! This is screen 1 and from the looks of the cinema, it’s not had any love since it opened around 20 years ago. Vue need to let the cinema go and give it to someone who cares or put some money into it. How can you tell people to visit the cinema and ‘save cinema’ and this is what you offer? There are better cinemas available and you won’t leave a better cinema thinking ‘I wish I watched that at home’.