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Madeleine Judge
5 Google Rating
Very helpful. Compared prices with other stores and matched the lowest one. Very happy.
Very helpful. Compared prices with other stores and matched the lowest one. Very happy.
The Fragrance Shop located at Unit 14, Russell Pl, Brighton BN1 2TB, UK Book an appointment or need answers to a question, please feel free to contact us by phone 01273 205492
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Need to know more about this business, please call us during business hours or visit our website and can get more information – of The Fragrance Shop by https://stores.thefragranceshop.co.uk/brighton/104/
5 Google Rating
Very helpful. Compared prices with other stores and matched the lowest one. Very happy.
5 Google Rating
Was helped by a lovely lady who was patient and friendly, would visit this one again
5 Google Rating
Good service and 20% off today
1 Google Rating
I went to the Brighton store yesterday and got the fragrance I wanted at a good price and the customer service was fantastic I can not stress that enough. However... the heat in the store is outrageous and dangerous. Both ladies apologised to me and my partner even though it’s not their fault. There is an air con unit but it doesn’t work and we were told there was no immediate plans to fix it! I was shocked! Instead they have little fans that blow out hot air! The heat in the store must of been 23-27 degrees! It’s disgraceful and I will not be returning and will tell friends and family not to bother. If you’re going to treat your employees so bad I will not give that sort of company my money. The poor staff in there look drainedm!
4 Google Rating
Helpful and welcoming staff, with a lot of products seeming to be priced competitivly, subsequently, I brought my favourite Diesel aftershave.
1 Google Rating
Popped in here yesterday Brighton Store as my local store doesn’t stock Tom Ford staff are just plain rude the lady acknowledged me when I entered said she will be with me in a moment as serving a man in front yet then allowed 3 people to push in front completely ignored me and also the other staff member looked at the person behind me and asked them how she could help am I invisible? after 20 mins I walked out there was only myself and one other customer to start with I will never go back in this shop
1 Google Rating
Couldn’t complete the order, never refunded me until I spent 40 mins on the phone. Then the replacement order sent to wrong address. Customer Service agent was uncaring and rude. DM chat useless and that’s being kind. This company doesn’t care! I’ve been left to chase my order through the Royal Mail system. TFS did nothing to help.
3 Google Rating
Nice service but double the price of other places for one of my go to fragrances
5 Google Rating
Very helpful. Compared prices with other stores and matched the lowest one. Very happy.