I have used this place a lot over the years. I really like it's convenient location, and some of the staff have also been very friendly and professional. Until about 6 months ago I would have considered myself as a regular, loyal customer. However, I feel that over the last 12 months or so the standards have been on a downhill slope.
It all came to a head recently when a wax resulted in some of my skin pulling off and my bikini line being bruised. The broken skin and the bruises took for over 2 weeks to heal, so this was not just minor (and no, I do not damage or bruise easily!). The owner was there when this happened, and she did offer me a discount on that wax... but she did not accept that they had done anything wrong. Her view was this was a minor deal and something that happens with waxes.
I would really want to continue going back to this place, but I just don't think one should come from a wax with a broken skin and bruises. And just to test this I have gone to a few other places, and indeed come home unharmed and not sore at all.
Beyond this, the standards seem to have been slipping more generally (all the girls do their own thing so you can't rely to get consistency, the wax is too often too hot or too cold, .... etc). I'd love to write a better review if they raise their game, consistency and standards.