B&Q Darnley glasgow

I would like to say a ‘Big Thank You’ to Dom at the Darnley store today. I didn’t ask for help but he could see I was struggling and came over to help me. He loaded my trolley with compost, took me to the cash desk and took the compost to my car and loaded it in. That is customer service. Thank you so much B & Q and Dom.

very poor attitude for staff, clueless to where things are rude EK much better

Pleasure to deal with Alan today, great advice, credit to the company.

Poor customer care for someone that’s disabled. Unable to get the attention of the girl , had to ask another person to highlight I needed assistance. So got a wheelchair and trolley attached , the trolley banged against my legs resulting in my wounds opening up , I wasn’t expecting a workout with the wheelchair but that’s what I got . The wheelchair needs to be serviced and tyres blown up. I had to ask someone to get what I was looking for as I was losing the battle with the wheelchair, it wasn’t available. Overall terrible experience at BQ , I have been a loyal customer over the years and I have been treated despicably.

Very large and well stocked. However I often have to ask multiple people for assistance before someone can help me find the location of an item. Some staff members know nothing about the stock in the store and some are extremely knowledgeable and can help above and beyond what I expected. It is very hit or miss.

Had a good wander about, 1st since lockdown, got a few things, forgot a few things- normal, through checkout no problems.

I generally dislike the B&Q "experience" but I have now discovered the "click and collect" service which improved my shopping.

Love the garden section. I hardly ever leave without something for the garden. 😁

Large shop with a good range and staff were available and eager to help. Spent a long time trying to track down something for me. Paint mixing fast and friendly service.

Friendly,helpful Staff. Guided us to the correct aisles. Made our visit quicker & slicker.😊😊