H. Samuel liverpool

Love the service I get everytime, everyone is so helpful!

As always a great shop to go into keep up the good work thank you

Every time I have to visit this shop I despair. I have previously bought two watches from H. Samuel both have had to be returned for faults. The first a reasonably expensive watch, the bracelet disintegrated. H. Samuel did duly repair it. The second a more expensive watch that lost time randomly. It was sent back time after time for repair but they couldn't find the fault. I was treated like a liar and a nuisance. Finally after nearly a year of returning the watch, putting up with the comments, and standing my ground on being sold a watch not fit for purpose, they offered a replacement watch. Fantastic problem solved. Yesterday I had to go back as the bracelet had broken. They were yet again unhelpful and rude. The issue was again my fault and not an issue with the watch. Strange how of all the watches I and my family have owned the troublesome ones come from H. Samuel. The manager of this store is pompous and curt, very much lacking any real customer service skills.

Sales staff are knowledgeable, friendly and aren't pushy. Especially good knowledge on .925 / .999 silver, aftercare procedures etc.

There are friendly staff to help u with anything u want to ask them with anything

Lovely friendly staff. Make you feel very welcome. Lovely bit of banter. Spotlessly clean shop. Good selection of items/gifts. Thank you.

Very friendly, helpful and professional. Shopped in this store many times. Store very clean and bright

Lovely friendly store just a little bit pricey.

I was very pleased with the patient and helpful service.