Chancellors – Richmond upon Thames Estate Agents london

Awful experience. Untrustworthy people. We did all the paperwork for letting a flat about month before our moving date and they didn't warn us the property was on sale (by themselves!) at the same time. We had signed the agreement, paid for the offer and still 10 days before our moving date, they said the landlord had accepted an offer for selling and wouldn't sign the agreement. Extremely unprofessional, never again.

During our tenancy, their property management team were reasonably good. However, the exit process wasn't so good. The end of tenancy cleaning company we used missed some minor things (cooker hood, some tiles in the bathroom), but all in all the (1 bed) flat was 95+% cleaned professionally. Due to the slow communication process post tenancy with chancellor's, we couldn't remonstrate with the cleaning company, and chancellor's wanted us to use their own cleaning company to reclean the entire flat again at an outrageous cost of several hundred pounds! We eventually managed to persuade our cleaning company to go back and sort out free of charge. Getting our deposit back required chasing too, which was frustrating as chancellor's don't seem too bothered with responding once you've left the property.

Sam is really unprofessional. He should be fired

Avoid the lettings department like the plague. If I could give zero stars I would. Andrew Jourdain is a nice chap but of course he doesn’t manage the properties and the team which does is shockingly bad. Our tenants were left without properly working heating or hot water for 6 weeks in the middle of winter due to Chancellors’ incompetence at basic communication and follow up. Chancellors told the tenant they were waiting on us for a decision about replacing the boiler when they hadn’t even sent us a quote. After it all came to light, and I had to step in and sort the boiler replacement out myself due to their incompetence, a whole slew of other issues came to light where the tenant had reported things and we’d never been informed and the issues had not been resolved months later. I followed Chancellors complaints process and was offered an insulting £50 for my time and inconvenience, which I turned down. Although they admitted fully that they were in the wrong, they wouldn’t even make a simple apology to the tenant because the tenant hadn’t made a complaint themselves. They’re a disgrace - don’t use them.

Sam Spence has been brilliant in selling and finding properties for me. He is very sharp and I would always recommend using him at Chancellors Richmond.

Moving to London definitely is not the easiest task in the world... but I have to say, that Sam Hall from Chancellors was brilliant! Never left me waiting, super responsive and just an overall brilliant person. He made finding a flat and liaising with the landlords surprisingly easy. I owe him a lot! big big thumbs up

I absolutely recommend dealing with Samuel. He was professional, helpful and friendly. My partner and I had been looking for a flat to rent for the first time (not sure of what we wanted) so the extra bit of support was very much appreciated. I particularly liked the smooth communication, as we did receive regular updates via email and phone call. Thanks very much ! M and K

I recently moved house and Chancellors rented out the property I was leaving. Incredible service and professionalism. It was rented within a few days and all of the staff were fully invested in ensuring the move for the new tenants and myself was smooth. Couldn't ask for better service!

Very professional and helpful service by Harry. He made this a very smooth move and resolved any concerns I had promptly.

Very disappointing! I expected more customer friendliness, support and understanding even in difficult situations. Definitely no recommendation!