Sixt Car Hire London Wembley london

I booked a Citroen C4 on Christmas Eve. When I got to the centre I was told the car wasn't available even though I'd booked it over an hour earlier than needed to make sure it was there (I was told by customer service that it was guaranteed). The shop was just closing (it took 2 hours to get there after work and nowhere near my workplace in Barking wasn't sold out) and they told me that I would either have no car or have to pay for an upgrade to a premium car (Audi A4). I paid for the other car because it was Christmas Eve and I had no other way of getting to see my family and back to work on Boxing Day. The Audi was nice but completely over the top for what I needed it for. Absolutely shocking service and a huge cash grab, especially as the original bill was higher than it normally is (because Christmas). I've written to reservations about this.

Great new team makes a massive difference at the North Wembley branch. I have rented a few times during past couple of months and can surely say the service has vastly improved since the new staff came and it’s now a pleasure to rent from them. Thanks and keep up great work!

The beautiful girl at the desk very helpful and informative. Everything was well explained and transaction was quick and easy. On return the guys dealt with the transaction quick and smooth. Will use again.

The team here are fantastic. Excellent customer service, amazing cars and fantastic value. Highly recommend using them, great customer service

Great customer service. Sixt was able to adjust my reservation to meet my needs. A good service all round.

Absolute industry leader. The staff simply care, that’s all a customer can ask for really. David, legend through and through. Made the whole rental a great experience. Visited from Vancouver for a few weeks and all expectations were surpassed because of that young man. I’ll never go elsewhere. Thanks again

1/. Overpriced service. 2/. Long wait to be served. 3/. Long wait for van. 4/. No van hand over to look at damage or basic vehicle functions. 5/. Tried to contact them numerous times to change my booking, no numbers were manned or emails answered. 6/. When I received final invoice charges escalated further. 6a/. What is "Interior protect"? additional charge. 6a/. Why "Roadside protection"? additional charge not requested or explained. 6a/. Additional charge for AD Blue not explained when I hired. The van was filthy outside and inside was paperwork from another company. Also a bottle of alcohol left in there along with pens. Staff were clueless and had no product or service knowledge. My advice, avoid them. I would like to say you get what you pay for but I paid more for less.

My experience was very simple : I rented a van for Saturday morning, 8:30, I paid in advance, completed all the paperwork to be ready more quickly. And the office was simply closed. I couldn't pick up the van and do what I had planned to do. No email, no text message. Absolutely nothing. Just a sign on the door "We are closed today because Covid". This is highly unprofessional.

After some great customer service on collection really disappointed by the fact that after leaving a very sentimental ring in the van (and speaking to the only possible post-return support on the same day, which is national and they don't let you make direct contact) it has been impossible to communicate with the branch and customer service has become non-existent. The last communication I received was that they tried to call the branch and they didn't answer. Still had no response a week and a half later. Unfortunately cannot be trusted.

First time using Sixt in the UK. The location is great - atleast it served my purpose. Front desk service was quick and marvellous. David was kind enough to suggest taking a different car to avail of the Automatic - which absolutely suited me well. Very courteous and quick service - and keeping a clear communication of charges is what one desires. The return was also quick and efficient. Keep it up. I am coming back for sure.