
diane scott
1 Google Rating
I paid a substantial sum for treatment for removal of skin tags on my face as I was assured that the
I paid a substantial sum for treatment for removal of skin tags on my face as I was assured that the treatment would be successful. After attending on numerous occasions over a period of years, the treatment was unsuccessful and Zest decided to stop treating me. When asked to speak to the owner whom I had my initial consultation to discuss the treatment, I was told she was not available. Complete waste of money! I would not recommend this organisation to anyone. Thank you for your response - this is the first time I have received communication apart from being told my treatment was being stopped. I attended for a consultation with the owner and was told that if I paid a lump sum up front, I would receive a course of treatment which would be successful. In spite, of initial hesitation, I went ahead with the treatment and attended once or twice per year until the treatment was removed. I paid for a course of treatment which was not "fit for purpose" and should have received a full refund. At no time, was I told that the treatment was no appropriate. I find your response very disappointing for an organisation which to survive must ensure a high quality personal experience for all its customers. The purpose of a review is to share an individuals experience with others to prevent them from finding themselves in the same situation.