Woolston Lodge Surgery southampton

Registration process awful. Getting through busy line is like winning in lottery 🥇😭 after 37 minutes still in que 27 otherwise nicely refurbished, clean and friendly.

Most times I have called I've had a friendly receptionist help me. Is usually about one of my kiddos and they are always understanding and helpful. I have never had to wait more than is the norm and I've had Access to my records felt with swiftly. During this pandemic GP surgeries have been under tremendous pressure and I want to make it known that I appreciate all at this surgery from doctors to receptionists. Keep your chin up guys 💪 Sarah Waters

Friendly staff, covid training seems to have been well received and acted on. Professional and courteous.

Busy Surgery. Staff are friendly and the Drs are brilliant. Get there in the end.

I am experiencing a deterioration in my mental health and waited on the phone yesterday for 40 minutes to be told to call back tomorrow.(today). I could've ended up being told the same thing again, so I went to e-consult instead and it said someone would call me before 6:30 this evening. No one called. I now have 2 hour wait for 111. All I want is to see if I can resume the medication I was taking. I'm not suicidal but I'm in distress! I understand this is an unprecedented time with coronavirus but don't tell me something will happen when you don't know it will!