We left an appointment being told he had it all in hand. “Leave it with me” Enquiries would be
We left an appointment being told he had it all in hand. “Leave it with me” Enquiries would be made, he could talk to a colleague at the RUH and the practice would get back to us. This was concerning treatment for a 17 yr old boy. They failed to make any further communication. Absolutely nothing. After 8 weeks I called them to let them know how disappointing and unprofessional their service had been and nothing was even pending!! The receptionist apologised but nothing more.