WHSmith london

A nice and massive WHSmith in Hounslow. They have plenty of stationary items to be chosen from. The ground floor consists an array of greeting cards, diaries and lots of other stationary items. In the First floor, you will find the books section and the post office. I recommend WHSmith Hounslow. Thank you.

I personally like this store, The service was great too.

I used Post Office there. One big mess but staff tried to help. They must be more flexible because they lose customers.

Dated shop, difficult to find anything. Did find what I needed after about 30 minutes possible more. Even the staff didn't know Definitely a topsy turvy set up

Extremly rude staff especially a old woman in the counter. But excellent products though. But whsmith of just Hounslow have really rude staff.Should complain the manager.

I needed someone to scan a voucher which my relative won for some books. The middle aged lady with grey hair was rude and unhelpful and said ‘we don’t do em ere’, without bloody looking at the voucher. I went on the website, searched the branches that do accept the voucher (it was a gift after completing a course) I then showed her colleague who was young man, the middle aged lady with grey hair again proceeded to say ‘don’t do em ere’, to which her colleague the young man confirmed that they do. He was unable to enter the voucher and needed the store manager (Edward) to over ride it. The two colleagues were discussing saying he never is around and has been on break for a long time, they weren’t even aware if he was back in the store. The young man kindly went to find his manager Edward to complete the transaction for us. He came back and said Edward isn’t around and he does not know where he went. I find this very unprofessional of the store manager, I had to find another branch which was an inconvenience. I will never go back again. (The young man did help, however the middle aged lady seemed to try fob me off, she didn’t even look at me whilst speaking)

Poor security and post office staff who rudely turn away customers 15 minutes before closing time. Please teach them some manners rather than shouting at customers who assume the shop is open during the opening times. The times are clearly stated online and on the front of the shop, yet the goalposts seem to move based on the post office managers mood. 5 people should be able to be served in 15 minutes considering there are 3 machines and I am perfectly capable of using one.

Very long queue at post office and rude security but a very helpful and pleasant young man at the till point made for a nice shopping experience in the stationary department

The security man was so rude to me. I visited the store yesterday with my child to take some passport size photos. The photo machine was behind security desk, so I asked for his permission if I can use the machine. He was so rude to me just for asking his permission. I can’t understand how WH Smith put those people in to the frontline.

This is the worst customer-friendly shop I have come across in London. I would not have written a review if it had happened just once. But I had to face poor experience twice at this store. Sadly, I am still forced to walk through this shop because the Royal Mail operates on its first floor. First time, my wife and our 4-year-old son were standing in the Royal Mail queue (on the first floor), while I was browsing through the books (also on the first floor) to buy a children's book for him. At this time, I received a call on my phone. So, I was browsing the books and feebly speaking on phone, while waiting for them to finish the Royal Mail business. Suddenly a security man came over and asked me if I was there to post something. Asking the person on the other phone to hold, I told the security man that my family is in the queue and I am waiting for them. He immediately asked me to leave the building, saying I can't be there due to Covid reasons because I am not standing in the queue. Since I was on a call, I left the building without arguing and waited outside until I finished the call. After the call, I went back inside the building and asked the security guy why did he ask me to leave. He repeated that I couldn't be there because of Covid restrictions. I told him I was buying books and I was a customer like anyone else. He had no answer and told me again that I have to leave the building. Second time, I wanted to buy an envelope from WH Smith ground floor, so that I can post it by Royal Mail on the first floor. It was written on one of the counters that individual envelopes are available behind the till. But when I asked for it at the till, this is the exact words a staff told me: “This is not a post office to give you envelopes. Take it from the counter and come back.” If they are so frustrated about a post office working upstairs, I don’t know why are they letting out their space or operating together? I went back to the counter clueless, hoping there would be loose envelopes somewhere, but I couldn’t find any. When I returned to tell the staff I couldn’t find it, there was nobody at the till. Thankfully, the same security officer from my first experience, came and gave an envelope from behind the till. He asked me to pay it using the self-check-out. Pathetic customer service overall. They don’t know how to treat the customers.