Westover Hyundai Salisbury salisbury

Very welcoming and great service. I dropped my car in for a service, great communication, video from technician to explain what they had done and any issues i need to be aware of. I will definable be going back.

Fantastic experience with the dealership, the staff were knowledgable about the cars and very friendly. I have dealt with The service department for the last 3 years and always found Kevin the service advisor to be brilliant at his job.

I went to collect a car on behalf of a customer on the 19 June. When I called ahead I was informed that the vehicle was ready for collection. When I got there, I was told by a female sales assistant that the vehicle had not been paid for and it will be a long wait. I proceeded to contact the finance company and suddenly was told by the sales woman that the vehicle was good to go. I was given one key and told that the other key was with the vehicle along with its log book. I was taken to the vehicle compound by another male assistant, who in my opinion was miserable, unfriendly and rude. I was dropped off with nothing further said. When inspecting the vehicle I did not find the other ignition key. I called the dealership and was told by the same woman that I needed to go into a door and ask someone for the key. Obviously, I was not told this when I’d been given the key at the dealership. When I challenged this woman about the lack of communication, she became hostile and rude and put the phone down on me. It’s seems from where I was standing, that just because I was a driver picking up a vehicle, they felt it was okay to treat me with contempt. If people fail to communicate properly then they should expect to be pulled up for it. When I got to the dealership, I explained that I was on a tight timeline. The two sales people were sitting and chatting and completely ignored me when I walked in. What I will say to this dealership is; “don’t judge a book by its cover”

Always excellent service when they look after my i20

Friendly, polite staff. Fast service

First time using Hyundai, having just changed motors. Customer service is first class, being a new customer and also disabled, I delivered my car as arranged for service and MOT and was taken back home whilst work was carried out. Car was delivered back and Peter drove me back to the workshop, and I was able to continue back home. Thank you for the friendly service, you may not be big but your customer relationship is excellent.

We purchased our car from another Hyundai dealer however the customer service has been lacking there and the actual purchase was not a good experience so decided to move the servicing of our car to Hendy Hyundai in Salisbury. Overall the experience was good, friendly staff on the phone, email and in person, the service seems to have been carried out efficiently, the only thing that let it down was the car was not washed after the service which has always been done by other Hyundai dealers that I have used. We will be returning next year for our second year service.

Good communication with the service manager before and after the service. Liked the health check video.

Very happy with my recent purchase of my Hyundai Tucson, very good service and communication from Amanda Stevens thanks again

Always friendly efficient service at your Salisbury branch