Well Cambridge – Barnwell Road cambridge

I am leaving a 1 star because it's impossible to leave less. I arrived to pick up some medicine on behalf of a friend. They were supposed to be ready at 11am of that morning and I got there at 12:15. Four other customers are in front of the counter and 2 members of staff are behind the wall where they are preparing medicines. Nobody is acknowledging customers arriving. After about 7 minutes of waiting one of the members of staff comes out hands a parcel to one of the waiting customers and bangs, she got back without speaking to anyone else. Then eventually, 2-3 minutes later she comes out and ask the first person in the queue what she needs. It's an easy over the counter and she is off in one minute. Same for the next person who is also off in an extra minute. In the mean time a third member of staff arrives, probably from lunch break; she goes straight in a consultation room to drop some stuff, then she comes out but doesn't seem to be interested in further helping she potters around. The following person in the queue, before me, is a carer and she collects medicines for the person she cares for; once they know their name they spend some time finding the prescription and disappear behind the wall. A few extra minutes of me waiting and not having received a single word and I finally get asked how I can be helped. I quickly explain and mention my friend's name. They explain that her orders are handled by an external company and will be available on Monday. I clarify the order was supposed to be there and my friend desperately needs her medicines. They say they might be able to help if I wait (I immediately explained I was in a hurry) and behind the wall they start mentioning medicines names and dosages while occasionally looking at me; I was convinced they are working on my order to repair the lack of service. This goes on for an extra 10 minutes. Then the pharmacist herself comes out, I feel relieved, she walks toward me, passes me and ends at the customer before me... At that point I ask clarification about my order and she starts shouting that she is a pharmacist and not selling trousers and she is not sure she can help as she has to close at 1pm. At that point I had to leave, I wasted more than half hour waiting for people who are both inefficient and incapable of delivering decent customer service and handling customer's expectations. Totally useless. Stay away!

Always receive excellent service from all members of staff. They go the extra mile, when necessary, despite being busy and having multiple demands made upon them. I am disturbed to see negative reviews and certainly don't recognise those experiences; however, I have witnessed the staff receiving verbal abuse from unreasonable customers. This is never acceptable and never justified.

I regularly use this pharmacy to collect my repeat prescriptions (sent by my GP electronically) along with other medications and consumables for a variety of minor ailments. I have always found the advice from the pharmacist and staff to be professional, knowledgeable and delivered in a friendly and understandable manner. I would wholeheartedly recommend this pharmacy. Keep up the good work!

Great service medication

The male member of staff (Elderly) was very rude when asked which day the prescription would be ready. It was put in on Friday and he said it wouldn’t be ready until ‘at least Tuesday’ His attitude was very obnoxious and he was asked for his name he snapped ‘No not telling you ‘ Reporting to the Head Office as I don’t think he should be allowed to speak to customers that way.

Very lovely staff and always excellent service, thank you.

Terrible pharmacy. Rarely has my medicines in stock. I had coronavirus symptoms while working with positive patients and was waiting for my test to come back so asked if they deliver as I live very close. They told me they wouldn't because I didn't get my prescriptions through them (because of stock issues). They also don't accept card payments over the phone which is a problem if you aren't allowed to leave the house.

Good staff, helpful and friendly. Honestly, I go there when I need help.

if you want to smell garlic-like floors then go ahead; if you dislike having dignity or being respected, then this is your place; if you want to wait longer for your medication that could possibly be life-altering, then stroll on in. However, they are phenomenal at pronouncing names.

Don't use this chemist, what's the point in having medication delivered if no one turns up to deliver, they don't answer phone and when they do they hung up, Then when I popped in there they tried to give me medication, NO that's why my dad has it delivered. This is medication he needs every day, and has run out, you don't deserve the one star.