Warners Bay Private Hospital newcastle

I was in the surgical ward at the Warner’s bay private hospital for about 4 nights. My time their was excellent, I had fantastic nurses that were very easy going and made my time as pleasant as it could be. The food was great and had a pretty good selection. The room was good also and having your own bathroom was a bonus and plenty of room for visitors. Overall my time was better then I expected even tho this was my first time in hospital, I couldn’t of asked for anything better. Thank you.

Just had a conversation with Sharon, CEO, of the hospital. After making a complaint to her that it appeared to be a breach of the Anti Discrimination Act to refuse a patient based on their weight I asked her to look into the Anti Discrimination Act and tried to point out it is not unreasonable that a hospital provide a barriatric bed for psychiatric patients over their 195kg weight limit, (particularly as the weight increase of a psychiatric patient is often due to psychiatric medication!). However, I found myself being subject a response I would consider as well below the service level expected from a Ramsay Health executive. I was offended by CEO, Sharon speaking over me on my attempts to inform her and by her lack of active listening skills but more so by her lack of regard or concern that the hospital "weight policy" might be in breach of the law. As hospitals are a health facility it seems to me they would have to accomodate the needs of their patients as other hospitals do. I found the tone of Sharon's comments to be rude and agressive. I also found it very rude of her to put me on speaker phone, seemingly toward the end of the conversation, without notice, at which time I could hardly hear her, indicating she had moved away from the phone during my serious complaint that contained private and personal information. If her intent was to ignore my concerns or to allow someone to overhear my concern, it is not clear. However, when discussing a very serious matter of a hospital refusing service on the basis a patient weighed 225kgs, when other hospitals provide such services without significant hardship (ie having at least one barriatric bed which you would think would be a standard requirement), it seems she would show some concern or at least agree to look into the matter further, which she did not. I would now request Sharon to please respond with the name of the hospital' s Anti Discrimination Officer and the name of her superior who is willing to investigate the matter which is one of public interest and human rights. It is also my concern that Private Health funds may be unaware they may be supporting discrimination in such a manner. All I wanted was some undertaking to look into the matter, not suggestions to go elsewhere. This response has also deeply upset the psychiatric patient attempting to get help and support for his psychiatric state. Just beware you will be refused service for a health condition at this hospital if you also have a weight condition which may have been precipitated by your illhealth. If you are concerned when reading this post contact your own support system or call Beyond Blue or NSW Mental Health. I would like this complaint passed to the head of Ramsay Health. I also request clarification from CEO Sharon, as to whether it is the policy of Ramsay Health to refuse service to patients on the basis of weight or is it just the policy of Warners Bay Private Hospital? When relating to concerns from members of the public I suggest you, Sharon, firstly acknowledge the concern, then state your policy and further undertake to look into the matter further. This would result in a non confrontational situation and perhaps better service. A display of an arrogant attitude is not what is expected from the CEO of a hospital. I would also like to know where on your website it states it is policy to refuse people service if they weigh over 195kgs?

As an aside I want to say there are many excellent aspects of this clinic, i would give a much better rating.The groups, music an art being my pers favs. The atmosphere, the quality staff which is a mixed bag, general of anywhere u go. Helen a awesome nurse that plays the uke, taking on weekends solo, she is amazing an caring, my main nurse Gail was also a lovely person, lots to be said on the pos side, but I have to note this important negative sadly. Had 2 intakes with the same psych last year, been working on a official complaint on the impact of his actions, during what already was a traumatic time. I needed/deserved to feel supported an safe, but the opposite was the case. Contrast to my last intake, the first one where there where still some redflags of odd things, lax boundaries in his actions, i let go, as it was mostly positive. He was more aware, insightful on how I must find it hard to trust, particularly males, from my trauma, he commented I was doing well with him alone in his room, also aptly pointed out trust needs to be earned. This all gave me the sense he was understanding an safe. Even changed my diagnosis to complex PTSD. There where many ways he was a professional doc, during both my intakes. when it comes to boundaries, this is where he is odd. It is a complex situation with many aspects, things that happened. I've been quite traumatized by the whole thing, thus its taken me so long to do a proper report. In between my admissions, I had run into my perpetrator. This and other abuse, put me into a very bad state.Returning to the hospital, my cptsd was heighten. I wasnt comfortable to talk about such with him. As even with victims services psychologist, I fell into a PTSD attack, i struggled to ground back. He was ok about it, for the most part the session went fine. Until I said I had one more thing on my list, request for social worker. His demeanor changed suddenly, serious and silently moved towards me in his swivel chair, stopped an moved back over to the right hand corner filing cabinet of his room, speaking again. internalized my fear trigger, we both went on as if nothing odd happened. Naively through out the whole thing, I felt he hadn't done wrong. He didn't touch me or say anything inappropriate. In hindsight I see this wasn't ok, it was a boundary violation and his attitude, actions there after further impacted my feelings of unsafety. I told staff upfront of what happened. It should of been clear to him how I was feeling, he was soon filled in of what my trauma was between intakes. Yet told me he couldn't guarantee a female to sit in on our sessions, acted as if I should be fine about it. had 2 sessions with female sit in, 1 with his nurse, her idea to do. But as he was not making my needs a priority I decided I needed to change dr, he directed me to speak to the NUM. She easily said a female could sit in, saving me from discharge to change dr. I was relived an appreciated this. why he didn't do this himself to facilitate my needs. He then made the decision he couldn't continue with me. Meaning I had to go, someone perhaps him fabricated that he reminds me of my perp and thats why I was afraid of him. I heard this was his comment by nurse, I pointed out it wasn't true an made no sense and I never said that, reminded her of what I originally told her. She saw my point an understood my distress. There where ways the hospital staff tried to help an support me with it all, but other then one on ones with the NUM an my temp therapist Miriam. It wasn't taken seriously, i spoke with the DCS and Merran watered down her previous honesty. I felt disempowered, unheard, manipulated, I fought hard for myself and others that might face such. I hope the psych and the hospital has reflected on his actions of this whole thing. I want to speak truth to power, far too often people get away with their damaging actions when they are in such positions, regarded and bring in institutions money, its not right and things need to change.

Great hospital with friendly and helpful staff

I recently had day surgery for an eye operation. Pre med involved eye drops being administered. When I pointed out to the nurse that she had put the drop in the wrong eye, she was most apolagetic although another nurse, who was not present during the incident, was later most defensive when she heard me tell my partner about it. As I was the last patient for the day, I was required to fast from 8am through to about 5pm, when I was presented with the obligatory sandwich in recovery. The hospital had documented that I am vegetarian and have an egg alergy. The sandwich I was given was a mixture of egg and ham. I pointed out the egg alergy and that component of the sandwich was removed from my plate but no subsitute offered. I ate the ham in desperation. These incidences may appear trivial to some. But for a child or adult who may not have the capacity to speak up, the consequences may have been very different. I left the hospital with reservations about its quality of care in general. Lucie Gerrard

The staff is what makes a hospital and the staff who looked after me were exceptional. Thanks to all the staff in surgical.

Was admitted yesterday for elective hand tendon surgery. My experience from the front desk to day surgery admission nurse to the actual surgery was flawless and so professional. After surgery and as I had nobody living with me overnight I was made aware that I had to stay the night. i'm so glad I did. Care provided was amazing. Nurses, service staff , not mention the food was above and beyond. the rooms were also amazingly clean. Almost wish they made me stay another night. i have had 4 surgeries in the last 3 years. (Gotta love sport during your younger years lol). JHH,, Lingard and Newcastle Private. For private...pick this one it's just way above the rest. Have to admit JHH isn't that bad either. All round..Warners Bay Private is my pick. Thanks for a great job to all who work there.

What a kind, caring professional team @warnersbayprivatehospital. An Elite team from admissions, triage nurse ( you were such a lovely male nurse, just wish I could remember your name) surgical team, anethetist and recovery nurses. Thank you for your amazing care. Warmest regards Ladene Forbes x

Excellent hospital, on arrival to departure, lovely room, spotlessly clean, wonderful food, and amazing staff, highly recommend