Virgin Holidays at Debenhams, Leeds leeds

Excellent customer service the whole team couldn't help enough

Ask all sorts of questions about a potential holiday and get help in finding value for money and not buying what you don't need.

Lovely experience... staff couldn't do enough for us... even before they knew we were going book. Would definitely recommend

Great customer service from Lynette, can't fault her at all

Shop online. Much cheaper

Walked in to enquire about a holiday package. Wasn't even acknowledged by the 2 staff members sat behind the desk. Pretending like I wasn't even there knowing full well I was waiting at the front to be served. Very poor service, no wonder there isn't a customer in sight. Eventually I walked out after waiting nearly 10 minutes. Proceeded to visit TUI a few stores down, must say brilliant service and I even proceeded to purchase my holiday.

Lady was not wearing a mask when I entered. Had to ask on numerous occasions what flights where available to the required destination. After asking over and over was finally given the details. To make the matter worse the lady did not put a mask on straight away and had the audacity to ask me to move back when it is policy to wear a mask in the shopping center. Why are your staff not helpful and try to brush of customers? Why did I have to question over and over instead of checking your system after I insisted? Why was I made to feel as though you could not be bothered with my business. Why was your staff member not wearing a mask and put a mask on after trying to brush me off. Shameful.

We had a few hiccups before boarding down to virgin but they made up for it in comfort, service and very kind staff

Very helpful

Not great service.