Virgin Active london

Cannot state how much i was impressed by the staff here. Firstly, there was very a reassuring and competent telephone conversation regarding a my own mix up at registration. Upon arrival, the quality assistance continued in helping get signed up. Furthermore, with it being our first swimming session there,Gideon, literally rose to the occasion, helping my 7 year old feel completely comfortable and relaxed with his timely interventions of praise, help and advice. Thank you for a wonderful experience.

Great gym. Very spacious. Up to date equipment and mostly pretty clean. Dining area makes a great home office when you need to escape.

Although it is a good gym overall, I am concerned about the VA security - had a bicycle stolen from the gym’s bike rack and could not even get any support in contacting Twickenham security staff. Also, witnessed recent incident of members’ gym padlocks got broken but have not seen any changes to the gym operation not least communication to gym members making them aware of potential security issues. Little regard to security makes me wonder how VA differentiate itself from other gym chains to justify the elevated pricing.

Not much more than other gyms but for 3x the price. Also unecessarily difficult to leave even with genuine reasons. Be really sure you want to go here if you are thinking of it, and consider the monthly cost over the course of a year. I ruptured knee ligaments and tried to cancel and it took me 7 weeks of constant nagging and 2 different visits to my GP (they insist on signed GPs notes) for them to accept my cancellation. The staff are mostly disinterested and don't say hello or goodbye for the most part. Phones ring and are unanswered. Towels stack up in big piles in the changing rooms. Showers frequently don't work. Other members scream and shout and play in the spa area when everyone else is trying to relax- staff do nothing. Premium price for a bang average service.

Very good communication skills and a friendly manner from Sam on front desk when I asked for information regarding memberships and joining , thank you. 10/10