Virgin Active london

Good equipment to use. Different styles of training. Not just any typical gym. This gym will give you a reason to get out of bed. Lovely staff, aswell!

Good facilities / changing area. The classes are good fun and the staff that run those are good. Only problem - they promised they would sort something out for me however that still hasn't been done months later. Disappointed with the virgin customer service in general even the phone and for the price they charge these small things bring the whole place down.

Facilities are ok, lots of parking room. Only ever had hot Drinks at the cafe - they are good and don't take to long to arrive. Changing rooms are clean and functional. Exercise floor is usually kept neat and tidy with lots of options available. Only complaint is the cardio machines tend to break/freeze somewhat regularly or take ages to get fixed. There are still plenty of machines so it only becomes an issue during peak times.

Very upsetting customer service, DO NOT GET A CONTRACT Dear All, This was my first time enrolling with Virgin Active which left me with a very poor experience. What Virgin Active truly lacks is communication between staff members and faulty schemes with no transparency. The person who enrolled me onto the under 25 year old's contract, assured me that I could cancel my membership at any time due to insufficient funds/personal reasons. However, be aware that Virgin Active advisers really do not care about your personal circumstances, and will not tell you how difficult it is to cancel a membership once created. I had to eventually cancel my membership, which the company did not make easy for me, although prior to enrolling I had stated my condition and was still reassured that I could leave at any time. I was asked to send in bank transactions, and wait to be spoken to before my membership could be cancelled. My membership was successfully cancelled however three months later, I noticed that Virgin Active SET UP A FAULTY DIRECT DEBIT TAKING £99.50 OUT OF MY ACCOUNT EACH MONTH. This is rather bizarre as this is not even the amount I should have been paying as I was enrolled for the under 25's. All in all, it left me incredibly upset, being a student this really affected my finances. NOT STUDENT FRIENDLY at all, and more over I was not even asked about any compensation or kind gestures for all the trouble caused over the past few months. Customer Services is very unhelpful and good luck with receiving any call backs from manager Leila. I have no guarantee that a false direct debit will not be set up again which makes it a real nuisance to keep calling back the company. PLEASE AVOID.

Some of theie Staff are not professional, with unacceptable behaviour

Good equipment in the gym, nice tennis and football courts. Pool area is quite large. Spa area is a nice touch. The restaurant area is a let down, it’s spacious but the food is a no no

Overly priced

The spa and shower area is very dirty with lots of dark mould everywhere! I have to say I see all the time the ladies cleaning the changing room and shower area, it is not that problem. The curtains are so dirty with blck spots of moulds. The water in the spa is so awfull and stinky. I saw an elastic band, tissue inside the jacuzzi, people go inside the water fully dressed with clothes!!! Not higenic at all!!! The water is not changed regulary, and today I smelled a poo in the jacuzzi, I’m not joking. I don’t recommend this place unless you want to catch up somthing bad....