Victoria Central Hospital liverpool

Visited ENT today and couldn’t fault the service I received. My appointment with Helen Beer was at 2pm and I was seen straight away and back in my car at 2.25pm. Helen was very thorough and made me feel totally at ease. Fabulous service.

Saturday evening I attended with a bad dog bite to my hand. It wasn't too busy. The TV was showing Strictly and I was triaged within 10minutes. It is a nurse led clinic and the Registered Nurse who provided treatment to me was both kind and professional. She not only recognised my own knowledge and answered pertinent questions.

Great place walk in walk out free parking

Quick service and medical care

They were very friendly staff there and did what they treatment we received was 1st class

The amount of times I've been to this place, brought forward an issue to a supposed specialist in the area to be either skipped over and ignored or "we'll just see how it goes" is ridiculous. (This was regarding an issue I've had for years) "can we just see how it goes?" Never mind all of the incorrect numbers on the NHS website and the fact when you do get the correct number no one answers nor replies to voicemails.

I went recently following a muscle spasm in my back due to using a chest binder. Staff were absolutely wonderful, I have a hearing disability and struggled to hear them through the glass and with the masks, the receptionist was very kind in asking if I would prefer to lip read if they socially distance without masks, asked if there was anything I needed to accommodate my hearing, and let the nurses know to speak a little louder for me. The minor injuries nurse I saw was fantastic, asked me questions about what my chest binder was and why I wore it. I was worried I would receive judgement for wearing something that caused an injury, but this was the first time I genuinely felt understood. Amazing staff throughout.

Great service to have access to. Note open from 8am to 8pm

I initially rang 111 for advice as I didn't deem myself an emergency but was requiring medical attention. A doctor rang me at home that morning and after a conversation I was invited to attend mill Lane at 1pm that day. It was a Saturday so no option of attending my local Dr. On arrival the receptionist was very helpful. I was called right on time to come through . I had a number of issues and the doctor was excellent. Was checked out and everything was clearly explained to me.i went away feeling I had been dealt with efficiently and professionally . I was prescribed antibiotics and the on site pharmacy was not only very close by I was also dealt with promptly and I had a query about a purchase and that was also dealt with efficiently. This was only 2 days ago and the antibiotics have already started to have a good affect. I would like to thank all the staff concerned for helping me and it was an excellent service 10/10

I visited the hospital for an xray on Saturday 19th June 2021 at 09.00. I have to say rarely have I encountered such helpful, pleasant and fun girls.The receptionist was a delight especially when I thought I was in the wrong place!!!!!! The nurse on duty was also professional and great fun. I cannot speak highly enough of my short time in the walk in dept. Tank you. Mary Collins Director Heswall Chiropody Ltd.