University Hospital of Wales: Emergency Unit cardiff

They refused to attend me because they said my problem wasn't good enough for them

Worst service ever, I had to come few day ago and I literally have to wait 12 hours to get just pain killers because I couldn't walk for the pain in my legs, and I'm here today because the pain now is in my torso and arms plus fever so my condition is getting worse and I been waiting for 6 hours all ready to get diagnosed or something, and I started to wonder if the problem here is my nationality. I know that they do go by priority how bad the situation is but at the same time I have seen people getting called 2-3 times but didn't had any bigger problem than I did and they did come after me as well. This has happened both days that I have come in to the A&E.

I had a very good experience every time and I've been here 7-8 times at least. As an out patient things get smooth for me very well organised and people professional. I personally thank to David Evans physiotherapist who take care of me to receive a proper treatment. Parking is a big problem but that's what everybody expected.

Caring staff in spite of them being under pressure.

Free medical treatment! Was in and out in 2 hours after having xray on foot. Great staff

I had a fracture in my right ankle during a soccer match. Called the emergency and had an x-ray appointment at 14:30. I showed up 14:30 sharp and waited till 22:30 without even a nurse checking on me. I told a nurse passed infront of me that I’ve been sitting for 7 hours and my name hasn’t been called. She asked about my name and said that she will check the patients’ list and comeback to tell me where does my name stand on the list. However, she never showed up again. Moreover, when I told the receptionist lady that I’ve been waiting for 7 hours and I’ve been jumping on one leg for the whole day which got me pain in my left calf, she replied in a rude way saying I got nothing to do. I told here that I’ll have to go home without even crutches and I’ll have to jump again on one leg. Surprisingly she said you can go home but you need to tell a nurse that you’re leaving so they won’t have to call your name. One of the worst hospitals I’ve ever been to.

Sprained my wrist and 111 & Dr recommended I go to A&E much to my dismay! having heard about 23 hour waiting times I wasn't keen to go! But I went to the Heath. The staff were rude, except for one nurse who was good enough to come out and inform everyone of the waiting times which were four hours or more. Well I was there four hours before I gave up! another chap had been there two hours before me with a similar injury and he only just got seen as I was leaving. He was then told it would be another four hours for X-ray! there were people in much worse conditions who needed care urgently! One gentleman was in with a broken foot, no pain meds and had been left there for 9hours! In the end when I decided not to waste my time any longer I went to tell the reception about my decision to leave, I was very bluntly told to tell the Nurse. Well tracking them down isn't easy. A total of three took my name and not one came back to say it was okay to leave (I wanted to make sure they knew so someone else could be seen faster rather than looking for me) after saying they would be right back. In the end after some research I ended up at Yate West Gate Centre and Minor Injuries Unit in Bristol. I was seen within minuets of arrival and in and out with X-rays within a hour! the staff were kind and informative about what was happening next. Why Cardiff doesn't have a minor injury service blows my mind! I don't like taking up space in A&E with a minor injury especially when there are people stood there bleeding from their heads and with broken bones. From now on i'll happily take the journey to Bristol. Cardiff health board should seek guidance from Bristol.

The A&E service made me wait 10 hours only to recommend me to the gynaecology department where I have been waiting for 2 hours although, there's no other patient here. It's 4am and instead of getting better this place has made my health worse by making me sit for so long!

15 hour wait all night for 89 year old in a wheelchair, with no one checking on him or taking him to the toilet or giving fluids. Ambulance suggested taking him in ourselves, but it’s not safe to do so.

Frightening but great staff as always