University Hospital Coventry & Warwickshire coventry

Went to see ENT via A&E. Friday afternoon. Easy to park, reception ladies firm but polite. Saw a nurse within first hour who confirmed my illness. Went for a blood test then saw the first ENT doctor Chris, lovely polite and caring. Was honest it would hurt when he examined me as very swollen ear. He sorted me pain relief and the right medication. Staff changeover at 8pm meant I saw a second gentleman who was equally as nice, clear and polite. He advised me he was taking over looking after me and after 6 hours I was able to go home with an outpatient appointment for Monday morning. Very impressed; nurses and all other staff lovely and kind especially the two who helped me walk when I couldn’t stand up due to being dizzy. The place was immaculate and clean. Thank you to a wonderful hospital.

My experience today was excellent so efficient and the staff were so friendly, I went to get coffee and the patient had gone for an MRI, a member of staff escorted me to rejoin my family. Nothing was too much trouble, thank you for great service

Call up a couple times after no contact for several months. No one answered any of my questions (if they even answered the phone). Left a message for a nurse, heard nothing since. One woman checked my records and said asked if I'd been diagnosed with something, which was the first I'd heard of anything after months of numerous tests. Thinking I might have to go there in person and just wait until someone actually comes and talks to me.

I hope I never get admitted here like my poor dead Mum. She had an accident, after spending 6.5 hours in A/E we ended up in 3 different wards. The wards were very dirty, the bed linen we left on a shelve fully open to the world. My mother was placed in the corridor on a chair next to another lady who was forcibly held down whilst given medication. Then had her nightie held up so everyone could see all her private parts.

So here is my latest experience of my young daughters appointment with a physiotherapist at Coventry Hospital. As the appointment was early we left 45 minutes earlier than needed to account for Coventry rush hour traffic. Unfortunately we ran into problems on the journey with absolutely horrendous traffic. We tried to phone the hospital to say we were running late but if you have ever tried calling the hospital then you will realize that I stood as much chance of getting through as a snowball in a deep fat fryer. So I fought through traffic and made it to the hospital eight minutes late, I drove the car to the building I needed and told my daughter to go in and tell them what had happened while I parked the car, five minutes later she calls me and tells me the reception told her that she had missed her appointment and the next patient had been seen instead, they also refused to see her anytime during the rest of the day… 1. We were late but how many times have I been on time for an appointment only to wait from 30 minutes to up to 4 hours , yet we never once complained, ironically the longest wait we had was down to staff stuck in traffic. 2. The next patient just happened to be one hour early!! Really. How convenient, but if true then please go to point 3. 3. If the next patient had gone in early then surely my daughter could have taken her time slot? I usually stand up for the staff at Coventry Hospital but the way we were treated today is deplorable and really is a sad indictment of the National health service. We have no recourse with the hospital so for revenge I will not be using the hand sanitizers for any future visits :)

Wow, so much better than Warwick hospital! It felt like it was run by professionals and the doctors and nurses and pretty much every employee there was so kind, attentive, professional and caring. It felt safe and clean and I felt like my life was in good hands. This was finally a great hospital experience. Keep up the good work.

Tale of two halves. Some nursing and healthcare staff were amazing and I will always be grateful for the care they gave to my late father. However, when he passed away on Tuesday, the nursing staff left us standing in the corridor moments after he passed, asking "what do you want to do now?" Furthermore, we were given my father's belonging, except his wallet that was kept in the safe. We were told we needed to return to the hospital the next day to collect that. There's no way to get it without making us return. When we got home, we found we'd also been given the belongings of another patient. We had his clothes, travel pass, debit card and a £10 note. We contacted the hospital as soon as we were aware. My brother returned it to the hospital the next day, after spending the day contacting people about our fathers death. Waiting in queues to return the other man's belongings and waiting for people to answer doors for over half an hour, he was told it had just gone 4pm and the office was now closed. Despite him seeing people in the office, explaining what happened and that we'd lost our father the previous day, he was told they couldn't help and to come back again the next day. So thanks UCHW for making a difficult time even more difficult. I hope you never have to go through that when you lose a loved one

I arrived 40 minutes early for my appointment at 2.30pm. Good job I did, I spent 35 minutes driving round the hospital car parks looking for a parking space. There were cars everywhere crawling round looking for a space, and when I did find one I was charged from time of entry to that car park, which I'd been in for 20 mins waiting for a space. All the security staff I saw were on their phones, no car park full signs in use, no traffic direction and nowhere near enough spaces. I can't fault the staff or treatment once I finally got into the hospital.

Hi I have just spent 3 weeks on the vascular ward 22A my stay during that time I can not fault it them nurses worked very hard every day and their health care assistants as well the care I received was brilliant and the food was good as well. Also the surgeons and doctors were good thank you.

Just been discharged from neurological wards at hospital. Wonderful care and support from all the staff on these 2 wards. So hard working and professional.Thank you all. Also everyone inI ICU and the doctors involved in my treatment.