University College Hospital at Westmoreland Street london

I think the hospital and all the people who work there was brilliant. They looked after me. And they were very friendly and helpful could not thought any one of them

Absolutely impossible to get anyone from the urology outpatients dept to answer the 'phone so that I can change an appointment. I have literally tried for hours' over days' and no-one picks up. Even their own reception services can't get them to the answer the phone.

My life has been saved here about 14 years ago.

I was an inpatient at UCLH Westmoreland Street for one night after surgery. The hospital was supposedly refurbished by UCLH in 2015 after they took it over from St Barts when it was The Heart Hospital. The refurb must've been done on the cheap as many of the installations are already falling to bits. Pretty much without exception, every member of staff I interacted with was helpful, pleasant, friendly and professional particularly the nurses and ancillaries on the ward. Management and systems, however, are a disaster here. Staff are really struggling with a new IT system that seems ill thought through and implemented without much consideration for the end users - the nurses and care assistants. The centralised aircon system in this hospital has only one setting. Extra hot! It's stifling inside. So unhealthy for patients and staff alike. And it must cost a fortune too. Overall I'm very happy with the treatment I received at UCLH Westmoreland Street but there's certainly room for improvement.

Have been diagnosed with stage 4 lung cancer and visited hospitals in the US and Europe for treatment. UCH is jus t so much better than any that treated me, including the private ones. The staff care, they are friendly and made me feel safe and looked after. I can not recommend the hospital enough.

Arrived today a bit early for my appointment,I was greeted very warmly staff very polite very clean only downer was the coffee it was one of the worst coffees I ever had this year ok last year as well

Thank you so much to all the amazing staff!! You have been very kind, caring and professional! I'm very grateful!

Had pneumothorax surgery here recently, only decent nurses were Pamela, the food lady and the physio nurses. All the others had attitude problems and were unhelpful.

Fantastic staff first class care better than a 5 star hotel food very tasty.l had 5 days in there was transferred from another hospital for treatment .Credit to N H S .

Respect. I'm working for UCL and their hospital is doing job well. I don't know better place to go. Please do not come here because I don't want wait so long.