Very disappointed with management/ customer service... I called to book a nail treatment for my partners birthday, I explained to the girl on reception that she needed a treatment as her nails were not in a great way and not just a nail polish and paint, she recommended a treatment that she said would take about 1 hour, I booked and paid for this. We had to change the date of the booking twice for various reasons. My partner attended this week looking forward to the treatment, I dropped her off and said call me in a hour or so when you are finished, 30 minuets later she called and said it was all done but i did not get the treatment you told me you had booked, I got an "express manicure" My partner spoke to the girl on reception who looked back over the records and said the girl that had booked it had made other mistakes with the bookings that she had taken, and was going to speak to the manager about this. I appreciate mistakes can be made so called and spoke to the manageress, I was told that my partner received the treatment I booked and paid for and to check my confirmation email! No such email was received and the manageress confirmed that this mistakenly was not sent... she explained there was nothing she could do and suggested I take it up with the Harrogate Borough Council complaints department... Very poor customer service and obvious its a council run operation!