Tudor Medical Centre wolverhampton

Very clean and modern surgery. I have always been able to see the nurse and GPs who were knowledgeable and explain to me clearly about reasons for my visit. The Patient Access app makes booking appointments really easy now.

After giving all the details on the phone to receptionist, she replies “ do you speak English?” Just imagine such a staff at this medical centre receiving a call to book an appointment and everything was fully understood, and she ignorantly or intentionally says “do you speak English?” Is this bigotry or underestimation of an Arabic name given on the phone? In my reckoning, receptionists should have the highest mannerism and etiquettes with customers because they represent the institution they are working in and for.

OMG my husband has COPD! No inhalers for 2 months :( between Boots and Medical centre no one knows where they are. Unbelievable service from both.

Disgusting rang 129 times before i got put through to the most disgusting receptionist i was told May 22nd to call back today June 10th for an appointment with a certain doctor. Because when i was there on the 22nd she was on holiday and her calendar wasn't open. So i call today and the lady tells me its book on the day and the lady works on Tuesday so when i explain the situation of how i would have been booked in two weeks ago she suddenly changes her tune to her clinic is full since the end of may i go into my calendar to let her know i was there May 22nd and all of a sudden it was full since the middle of May. i ask to speak to a manager and apparently nobody is in til 9am. Its never the doctors its always the receptionists even looking at previous reviews its always them they all need to be FIRED and new staff need to be trained properly.

Absolutely appauling RECEPTION staff. Rude and argumentative. Rang to ask what time my Docs appointment was got told the WRONG time! When u called up 5 times to get through I was blamed for not knowing my own appointment time and more or less told I was basically lying about what I was told on the phone. Also rang up another time to see if I could have a emergency appointment and the RECEPTIONIST went onto my PRIVATE details and read out my medication that I had requested the emergency appointment for. Get told all the time to ring up at 8am in the morning to then not be answered repeatedly and when someone finally does answer the appointments are gone! Awful reception team!!

I called to speak with the doctor and was called back promptly at the time they stated. I was then booked in to see him that same day and was seen to without delay. The doctor was wonderful and very understanding and gave me a full examination. The reception team members I dealt with were also very friendly and helpful. Excellent experience from start to finish.

Thank you Marlene for doing an outstanding job in support of a new patient in my care today. I work with extremely vulnerable people, and correct communications and empathy are essential when trying to forge pathways towards stability. Thanks again for going out of your way to problem solve.

Staff Marlene has been extra ordinarily helpful. I can't believe she going extra mile to resolve my issue and her positive respect courtesy that she displayed is just unbelievable. Thank you Marlene and KUDOS to all the receptionist staff for all your works in the surgery. God bless 🙌 you all.

Hi, just had consultation with doctor he went above and beyond even rang New cross hospital for me to rheumatology department there isn't a lot anyone can do for me when I'm going through these flare-ups all I can do is take more medication but then that is not good for the kidney and bit of kidney I've got left, he was compassionate in words and set and voice had no education in giving me ME2 increased prescription to try and ease my discomfort totally understanding and an absolute pleasure to speak with please keep it up so much better than 7 years ago service is now brilliant thank you thank you thank you

A brilliant service provided by the staff at this practice. Dr Fletcher is amazing, he really takes the time to listen and understand. Thank you Dr Fletcher, for always providing my mum with the best care possible. I am beyond grateful. Kind Regards, Kully