
carl reid
1 Google Rating
I had the misfortune of bringing a customer to this branch last year for a bathroom and again recent
I had the misfortune of bringing a customer to this branch last year for a bathroom and again recently. Both times I dealt with a guy called Nasir. Last year he was the manager this year I’m not sure. He is an appalling person. He was up selling a tile sealer again for tiles that come sealed, he did the same last year. This time I left and went to another branch ( Willsden) where the staff are far more professional as I knew what was to follow after I pulled him on his lying. Last year Nasir has the nerve to call my customer after we left and advise them to change their builder as I clearly didn’t know what I was talking about because I pulled him on his upselling being untrue. This person should not be in sales as he is the sneakiest person I have ever met. As a general builder in the area for over 20 years and having done hundreds of bathrooms I would think my custom should be important to Topps tiles. My advise to anyone wanting a professional experience is AVOID North Wembley branch until that guy is gone