Toni & Guy manchester

I had my hair cut by Holly. She has a lovely, friendly and warm personality and a talented stylist - a consummate professional! I’m so pleased with my hairstyle and I’ll definitely be booking with her in the future.

The 2 girls who looked after me were fantastic very polite well mannered and gave great conversation. I felt very relaxed and truly pampered. Thanks for a great experience

Kelly cut and syled my hair beautifully again. I always feel amazing when I leave this salon. I would recommend to everyone. Very friendly and professional.

Kelly is an amazing hairdresser, and top of her field. She's a lovely lady who puts you at your ease very friendly.

NO INTEGRITY AND HAIRDRESSER LYING TO HEAD OFFICE TO AVOID BLAME FROM COMPLAINT. * UPDATE - JOHN, IN RESPONSE TO YOUR REPLY, THIS IS YET ANOTHER LIE. YOURSELF AND NATALIE HAVE BOTH ACKNOWLEDGED THAT I WAS NOT ADVISED ON THE DAY, HENCE WHY YOU OFFERED ME A PARTIAL YET INSUFFICIENT REFUND WHICH I DID NOT ACCEPT. YOU OUGHT TO BE ASHAMED OF YOURSELVES. THIS MATTER IS NOT RESOLVED AND I WILL BE PURSUING IT PUBLICLY UNTIL IT IS. I was a long standing client at Toni&Guy Moseley Street. I booked a full head of highlights and sent a picture to the hairdresser (Natalie) beforehand. It turned out that she had only bleached the root section of my hair and I have been left with two toned hair a lot lighter towards the roots in comparison to the tips. She also charged me for a full head of highlights. I followed up on this with her 3 days later and sent her an image of my hair, she then advised me that she didn't bleach the ends to keep the integrity of my hair. She never advised me of this prior or during the appointment. My hair is in good condition and I see no reason for her not dying the ends of my hair. If Natalie felt this way, she should have advised me prior to starting the appointment, this would have given me the opportunity to not proceed. John the salon manager has offered me a £30 refund from the £119 that I paid, I declined this and escalated to head office as I didn't think it was sufficient and felt I should only be paying for what was actually bleached - My roots. After escalating to head office I have since found out that Natalie and her colleagues have actually lied to head office to avoid blame. They've said that she explained what she would be doing prior to starting the service and there were others in the salon who heard this. To clarify - Natalie did not explain this to me until 3 days after the appointment and both herself and the salon manager acknowledged over the phone thereafter that I was not advised at the time. This behavior and lack of integrity absolutely disgusts me and cements the reason why I have chosen to stop using the salon. Be honest with your clients (and head office). If you cannot fulfill a clients request, be honest with them to give them the opportunity to not proceed.