Thrifty Car and Van Rental Edinburgh edinburgh

Thrifty, more like a thief! I rented a car from Thrifty (Edinbourgh) in July 2019. When picking up the car the officer asked me how much I was going to drive. I answered that about 400 miles. The officer recommended me a contract where I wouldn't have to refuel the car when returning it. They would refuel it for £ 1.24 a liter. He told it would be the cheapest solution for me. I made this deal. When I returned the car the officer told that my retainer would be refunded within a couple of days. After seen how much I was refunded, I was surprised on how much I was charged. I sent an email to the rental company. They replied that when a car is returned, it doesn't matter how much fuel has been consumed because they always charge a full tank! I only used half a tank! So it would have been around £ 30 cheaper if I had refueled myself! I was not told about this charge and I did not find it in my contract. I do not know if this is a common policy in the UK or elsewhere, but at least in my home country, Finland, the customer is only charged for the fuel consumed. In order to know whether such an agreement is worthwhile, the customer would have to do a lot of research and calculations: the quality of the fuel (petrol or diesel), the average fuel consumption of the car, fuel tank size of the car and the kilometers or miles you are going to drive. You have to know the brand and the model of the car in advance in order to make these calculations (I got a different car than what I had booked).

Great car rental service. Good staff friendly helpful and cars re very reasonable priced. Loved it

Amazing service !!! They upgraded us with a comfortable price. The staff is very friendly and helpful. Great price. I definitely recommend to rent a car here if you would like to explore Scotland from Edinburgh!

Absolutely disgusting service...booked online drove all the way up to be told there was no booking so couldn't get the van, they clearly could not be bothered to try and help us. When we arrived there were 3 men just standing with their arms crossed staring at us (not very welcoming) advise....STAY CLEAR

It took almost 2 hours to get our car because they require multiple proof of address. Our friends who rented the car have lived in the UK for 18 years and it was easier for me from the US than them with UK licenses!

Friendly and quick service, I was dropping off a one-way hire from Inverness. I was dealt with immediately even though i was dropping off 4 hours early. Then a short walk and train ride into central Edinburgh. Much cheaper than competitors. Recommended

Staff were really friendly but it is not easy to find the place, need more signals

Thrifty car and van rental , with a not so thrifty 500 quid deposit on a focus .not saying they dont come with free caviar and a bottle of kristal .

Great place. Manager Bob was brilliant and helped me out of a sticky situation. Also worker Davie went out of his way to help with my car. Thankyou.

We had a similar experience to others reviewing here. We couldn't get full insurance (not available) and we were charged 90 pounds for a scrape under the front bumper. We had no recollection of causing the scrape, which was one of many already on the car. It's clear they don't fix the damage, but they charge customers for it. The rental price was reasonable and the car was nice, but this felt like an easy way to boost income.