Worst agency ever!
We had Holly Jackson as our property manager and she never ever picked up calls or messages. We had many issues at the flat, some resolved in decent time, some absolutely absurd. Our intercom didn’t work and we let them know repeatedly, yet they didn’t fix it for the whole year. When our washing machine broke it took them 2 weeks to get a new one! When we left the property (much cleaner than we actually found it) it took Holly a whole month to get our deposit back to us, when they are supposed to send it within 10 days. We called her everyday and she said she’s trying to reach the landlord in order to confirm, however, after a month we got fed up and called the manager letting them know we were going to open a dispute. The manager immediately called the landlord and they sent us the money within a few days, so our property manager was most likely doing nothing.
They don’t hesitate to charge extra for anything (references, renewal, etc) absolutely do not recommend! Find someone else who actually cares about their tenants!