Thomas Cook Travel Store manchester

Most of the staff are friendly and helpful. When booking a holiday. You can have long waiting times . Also certain staff member is very abrupt and needs to improve their customer service

Very friendly staff but you can be waiting a long time to be seen

Exchange rate at their exchange burreau awful. Wasn’t until my friend told me about a currency card that I realised I wasted £50 on getting my holiday currency from Thomas Cook. Literally threw £50 down the drain. Don’t make the same mistake as me. I also had to wait 20 minutes to get served and it was uncomfortably hot at the back of the shop where the counter is.

The manager Kelly was her name as well as the rest of the staff were incredibly rude, unfriendly and unhelpful. I was there 15 minutes before closing and they refused to help me with my check in details claiming they were closing and it would take a lot of time. NO online check in the world takes more than 5 minutes!! I repeatedly asked for help since I wasn’t going to make it to the airport 2 hours earlier for check in and they kept on refusing. Certainly this doesn’t say anything about Thomas Cook as an airline but it does say a lot about the criteria they choose people and these people certainly ruin the company’s reputation.

Excellent travel agent . Great service in heart of the city

Excellent travel agents with helpful and experienced staff. Would definitely book their again.

Very Helpful staff although I would recommend booking an appointment because the waiting times can be very very long.