Fabulous Customer Service! We are a group of 4 friends who, a few years ago booked a special birthd
Fabulous Customer Service! We are a group of 4 friends who, a few years ago booked a special birthday cruise for this July. From the outset it was clear we had made the best choice. We had been to two other travel agents where our experience was very disheartening. We've had the pleasure of having Laura deal with our booking and she has been nothing short of excellent the whole way through. Two weeks ago I broke my ankle and this has resulted in me not being able to travel. Laura has taken care of the whole situation and has turned around what has been an extremely disappointing scenario into such a positive experience. She is indeed a credit to Thomas Cook. Our booking has been re-arranged for next year and has been totally "hassle-free" from a customer perspective. We are all so very grateful for the understanding and professionalism shown to us and so glad we booked with Thomas Cook Gordon Street Glasgow.