Thomas Cook Travel Store bristol

Always really good service, would highly recommend all the staff there.

Starting calling at 9am and there was no answer I kept calling and they where cancelling my calls! Terrible customer service!!

They never answer the phone which is such a great shame. I booked a holiday last year with them and we have an autistic boy. So I went into the shop to pre book our seats as I wanted to work with my son about where he would be on the plane etc. Even though this could be deemed as a reasonable adjustment- I was still charged for pre-booking seats.They said if he was in a wheelchair they wouldn't charge. But a disability is a disability in my view. When I boarded the plane I started talking to another parent with a ASD child; she had not paid extra for pre-booking her seats & she said it was all done through the access team/specialist service dept within Thomas cook. I guess it shows that the Bristol broadleaf branch are not up to speed with their training. My holiday was nice. But the service in the shop wasn't that good.

Always really good service, would highly recommend all the staff there.