The Wellside Medical Centre derby

Appalling suppport for my elderly mother. They dont even bother to respond. Shameful. One star is too many

it is a bit pathetic that you can only make an appointment between 8-9am, the staff are not very helpful or considerate yo individual needs or circumstances, it between 8 or 9 am or you can go on suffering.

Gotta say that the only two times I have ever managed to get an appointment in this place it has actually been quite helpful (which is the only reason why I'm giving two stars rather than one), however getting said appointments is so obscenely difficult that it doesnt feel worth it. You will often call over a hundred times at 8am to reach a 20 person call queue just to be abruptly and rudely told there's no appointments left. Avoid unless you're a spectacle of great health and don't need regular doctor's services, once my current problem is resolved I will definitely be making a switch.

Receptionists seem to think they are more important than the doctors. Finally changed to another practice where the approach is less disrespectful. Been with Wilson Street surgery about a year now - much better.

I find it hard to believe how inadequate this surgery is run . Where do you start phone service staff no one can give you a straight answer. I went in and asked why i had called for an apointment and was 11 in the queue when i got to number 1 it cut me off. I was told they have an issue with the phone provider what a pathetic excuse. I went in again and then was told if there was 10 infront of you in the queue it would say the line is busy. If this is what they call solving a problem unbeliveable.