The Spa At The Cheltenham Chase Hotel – Gloucester

I have stayed here a few times on business now. The rooms are always of a very high standard and come with nice little touches, in the bathroom you'll find shampoo, body wash and lotion, and in the bedroom a good selection of teas and coffees as well as water and biscuits that are replaced everyday. The television has built in Chromecast so easy to watch your streaming services. I did have an issue on one night here but after a complaint to management this was resolved promptly and I was very satisfied with the response and kindness from them.

Wished to book a function here, lovely room, wanted to go ahead. Phoned everyday for over a week to try and book..Ended up going elsewhere as still to date the booking team haven't returned a call..any of them.. T

All of the following was raised with staff prior to this review but there was no offer of resolution. Greeted on arrival by staff on two separate occasions on their personal mobile phone having personal conversations. Massage treatments were good although not what we booked. Paid extra for additional food/drink as we didn’t like everything on the spa menu. £30 for a bottle of warm Prosecco, had to return dirty cutlery and request clean items, food was sub standard - we expected a smaller option as it was for the ‘spa day’, however cold soup, old hard cheese on the Cesar salad, fruit salad served in hot bowls was just not nice. The wait time was excessive to the point where we actually had to go and return our dirty crockery and ask for our next course. As I said we raised this with the staff at reception so as to avoid a bad review, however, no resolution was offered.

Had a bit of an issue with one of their spa colleagues had to self isolate but they helped us out with allowing us to use the facilities still which was great very fancy and smart place, the staff were brilliant it was a good experience :)

Lovely hotel. Nice place to chill