The Grazing Shed cardiff

After attempting to call 3 of their local establishments, and only 1 being actively in service, it took a total of 20 minutes and 2 phone calls to still end up at a dead end with the employees. The last call, they just couldn't seem to comprehend that their app does not work. After mentioning this very kindly 4 times in a row, only for them to repeat back "you've just got to order on the app," I was starting to realize I was clearly dealing with either very lazy staff or young inexperienced teenagers. Yet I still kept the conversation incredibly polite, hoping that maybe it was still a misunderstanding. I was then, finally, handed over to the supervisor. Thinking I was going to now be able to place an order and relax, I tried to start off an introduction in a light-hearted manner as if the last 20 minutes I had not been close to pulling out my own hair. Yet still even the supervisor seemed to not be able to grasp the concept that their app was down, there was no way to set up for pick up because it simply was not working, and so halfway through our very brief conversation she hung up on me. Dead in the middle of her speaking, as if to play it off like an accident. Fortunately, I've got all the call records and the recording if the owners of the establishment would like to see how this disaster unfolded, and I'm very disappointed with the quality of service tonight. This is beyond disgraceful, not even McDonald's employees have put customers through what we experienced tonight. Quite a shame as the local branch had always been nothing but wonderful. This was just baffling.

The food is awesome. But, not cheap. Then again you pay for what you get and it's worth it. I support the grazing shed even more as they use local suppliers. Place was clean and tidy, but the floor was a little sticky by the drinks Despenser. Fab staff !

Vegan burger was really nice. Customer service was speedy. Only problem is prices are a bit steep and the music they play is quite annoying and repetitive, ending up rushing our food to leave cause the music was driving us insane.

Unbeatable top quality fast food. The portions are super generous, we always struggle to finish our fries. The ingredients are fresh and packed with flavour. The unlimited homemade soda is delicious too! Faultless burgers that are highly recommended.

Pretty much the best burger place in Cardiff. Always great food, the staff are always helpful and nice. Can't fault it.

Had an amazing time at The Grazing Shed! Their burgers are AMAZING, the Dirty friends and Halo Fries are AMAZING, and their staff were extremely kind. We were visiting from Bristol and we choose this place for our lunch… we feel so lucky that we did! Please make yourself a favour and pay them a visit. 10 out of 10

Quite quiet, ordered online, went to get our drinks and the lady said that we weren't allowed to get the drinks and that a member of staff would need to get them due to covid regulations. Food came quick 😊

Was told to order through the app. Then 30 mins after doing so was asked if we had ordered anything yet despite email confirmation and money being taken. Burgers are nice but both me and my mate were ill after. Bad times GS.

We all absolutely loved our meals here. My family and I decided to go in by chance really and had nothing but cracking service and excellent food. Fairplay I would be going again to this place. My only gripe was getting clipped by delivery people continually walking the length of the restaurant collecting deliveries. Why not use the door right by the counter????? Which would make much more sense and prevent customers time after time getting hit. In the end I moved. Good for me because I could concentrate on my stunning food. But, it was a family outing....... Deep joy......

My other half and I order from here regularly, and it can be pretty hit and miss, especially when ordering takeout. Both burger and dirty fries can lack in toppings. Bring back the super tidy root beer!!