A disgusting s*** hole!!!!! Doesn't deserve any stars at all!!! Would of rather been on the streets.
A disgusting s*** hole!!!!! Doesn't deserve any stars at all!!! Would of rather been on the streets. I had to wait for transport to arrive all the way from Essex to be taken 10 minutes to where I was being moved to (here). The staff member was doing an assessment and fell asleep while talking to me and was snoring really loud. She then did my blood pressure but put the wrap thing around my elbow and wondered why it wasn't working, she didn't know how to use any of the equipment and kept falling asleep. Their toilets that everyone has to share, I kid you not is covered in piss and feces. The rooms look like a prison cell with a bed and a sink (blue button is for hot water and the red for cold, like how does that even make sense?) I told the staff I needed medication to sleep as I hadn't been given anything and my room smells bad, the paint is peeling, the walls are covered in actual s*** stains; they said they would give me medication but made me wait hours and when I asked again, they said I wasn't allowed any as it was too late. I asked a staff member if I could charge my phone in my room as I had a very short cable (which was allowed in st charles' mental health unit) she shouted at me and said I wasn't allowed and I answered back by saying what was the point of having sockets in the rooms? She took my phone off of me (I thought she put it on charge) but found out the next day that she confiscated my phone. I literally decided I'd rather pee in a Costa cup in the corner of my room than pee in their bathroom. I hadn't eaten for two days and asked if I could have a biscuit or something and they said it was my fault I wasn't in my room at lunch time even though I was in a meeting with the doctors. Apperantly they're not allowed to give out wipes, I've been waiting to talk to someone for 4 hours but the staff are legit arguing with each other really loudly in front of everyone "dont talk to me, stay away from me" "I'm sorry but we work with each other, you have to talk to me, how dare you walk away from me" "I said get away from me, I dont want to talk to you" actual staff members arguing. They neglet and swear at patients too. They said my mum wasnt allowed to visit me but my room is in front of the reception and my mum walked into my room, they're so rude and unprofessional, I'm sure prison is way nicer than here.