I used to go to this establishment, on the many times I went here it was cold & like a building site. Some members of staff were very helpful, but others weren't. They were surly & rude. I complained about the lack of heat, & a member of staff was so rude about the situation, the owner offered me a Pay off in the way of a massage therapist, this was on the condition that the member of staff apologized for his behaviour. Instead once the owner left this person started shouting & belittling me, this excuse for a man was called Arron. His actions caused great harm & offence. Because of this behaviour I went to Sheffield city council, once the evidence was proved they took the appropriate action required. This place is charging for a service It cannot provide, with an ill-mannered member of staff who brought the place into disrepute. If the owner cannot see this he doesn't deserve to remain in business. The owner came up with all sorts of excuses about the heating breaking down & other services that weren't working due to insufficient funds to keep things in working order. They could have a wonderful business here but they're letting it run through their fingers, hence why he tried to buy me off with a bribe. That's not how business works!!