Tesco Pharmacy cardiff

Great place. All your legal drug needs under one roof.

I would be embarrassed to be responsible for the mismanagement of this pharmacy. Whether it's due to lack of support from head office (according to the staff) or down to local incompetence, the service is abysmal. There doesn't seem to be anyone designated to deal with customers as the service counter is regularly left unattended for 5 minutes or more, staff attending to other work adjacent to the counter studiously ignore anyone waiting & prescriptions collected from surgeries are quite often not filled until the patient arrives to collect - usually a wait of at least 30 minutes. Today my wife & I wasted more than an hour here, firstly queuing for 15 minutes, then the staff being unable to find the prescription, then finding one which was forwarded dated by the surgery for Christmas eve & thus not due. A phone call to the surgery (wait for recorded 2 minute message, battle with call centre to get put through to the surgery) confirmed that the correct prescription had been collected by Tesco 3 days previously. They'd lost it. Could we come back said the pharmacy? Not in a million years we said, ring the surgery & get it sorted now. Another half hour & we got an emergency prescription. If you value your time I suggest you use another pharmacy, however looking at reviews of other local pharmacies it seems none of them are very good.

Would have been a five if the med was there but im writing this reveiw because of how well one of the staff and manager resolved the problem and how well they stayed calm and dealt whith myself even though i wasnt aggressive but i wasnt happy as many others wouldnt be. Just want to say well done and thank you for going that bit further excellent customer skills.Its how everyoneshould be treated if possible.

Was informed medication would be in store in two days as unable to dispense full prescription. Provided with two days worth of tablets. Delivery did not arrive so had no medication. Advise if Pharmacy unable to prescribe your full script take it elsewhere. I had to contact out of hours doctor as medicstion was needed

Fantastic staff, so helpful especially Bernadette, sorted out my prescriptions no problems, no stress or worries for me, thank you all

Rang pharmacy for an appointment, eventually got through to be told to book on website!! Website checked out and information not on there!!?? Tried to ri g them back all afternoon and kept being cut off🤨😡🤬