Tesco Extra edinburgh

It never was the most customer-centric shop but today was unbelievable. At 6:15 pm we were asked to collect what we wanted and get to the checkout as soon as possible. The funny thing is, they were just starting to fill the shelves here and there. When we came out at 6:30 pm, one of the doors was already closed, and the other was guarded by security guards who were sending people (who wanted to go in for shopping) home. Because, as they said, they wanted to go home their families too. The store was officially open until 7.00 pm today. I don't think they had a right to do that.

I have shopped at Tesco for years. I was very disappointed when I opened the green beans and baby sweetcorn bought for the meal on Christmas day. Both were mouldy which could only be seen when they were opened. It would cost me to travel back to Corstorphine in order to get a refund but just wanted to let you know what condition the vegetables were in.

On Tuesday 19th November I placed a £300 online shopping order, you agreed to deliver this order between 5pm & 6pm on Friday 22nd November to the address of an Air B&B I had hired in Edinburgh. However, I had the following problems: · By 6.30pm my order had not arrived. You had notified me by text message that the delivery was delayed and my order would be delivered before 6.25pm · At 18:52 I rang your customer service team to ask where my order was. At this time I was advised that the driver had attempted to deliver at 6.20pm. I left 2 numbers on my order and neither number was rung when the driver ‘attempted’ to deliver. I left this matter with your customer service representative who said he would ring the store and ring me back with an update. · 45 minutes later I had received no update so I decided to ring back. Time was of the essence I had a group of 16 people including 3 under 3’s waiting for their dinner to arrive in Edinburgh. At this point, I phoned your call center again and was informed that actually no one had attempted to deliver my order at 6.20pm. What had actually happened was the drive had run out of time to deliver. I was outraged that I had been lied to previously by Tesco. · At this point, Tesco offered to redeliver my order on Saturday 23rd November between 3pm & 4pm almost 24 hours after our original agreed time. I pointed out that I had 16 people arriving in Edinburgh this evening to no food and that our trip was only 2 days (Friday evening to Sunday afternoon) so by this point, in time 50% of the food I had ordered would actually not be required. Also it would have interrupted our plans for the day as someone would have to wait in for the order. · The only option I was given was to use this slot or cancel my order with £10 compensation being offered for my order of £300 in value, not even 5% of my orders value. · Upon further pressure, I was presented with the option to go to the store to collect the order, however, without transport this was a 20-minute Taxi journey to the store & a 20-minute return journey to the house, for which I was informed Tesco would be unable to compensate me. I asked for the order to be placed in a taxi at Tesco and sent to the house saving 1 leg of the journey, however, this was rejected. · I was left with no option but to cancel my order. I feel totally let down by Tesco. I had taken money from my friends with their good faith that I would arrange food & drinks for the weekend. I was embarrassed and appalled that the arrangements I had put in to place were canceled by Tesco.

Great place for shopping. Friendly staff.

2nd January and shut at 6pm again. Is this even necessary after all these years ?

A good store but in need of a refresh. Upstairs space is only part occupied and this adds to the slightly down at heal atmosphere.

Worst customer service ever. Is your DATA safe , That is the question?.

I had a terrible experience at this store.Worst customer service ever. I was racially attacked by a staff, she was very rude, snorted at me to 'go away' and walked out on me. Even the senior manager stepping in didn't help, his comments and reaction was clearly biased, literally ignored her obvious lack of communication, negative attitude and rude action and was practically blaming me and covering up for her.Here customer is not king but a slave!!! I was treated unfairly, embarrassed and distressed and would escalate till I get justice.

It a tesco the same as all the tesco superstores

Tesco items and food, wines and spirits, beers at inflated prices