The fact that we have just purchased our fifth new car from James at Tates speaks for itself. We couldn’t be more pleased with the service of all the staff we have had dealings with and it is clear that everyone works as part of the team. Thank you all - hence the 5 stars+.
We are now the very happy owners of a new, shiny black D3 crossback. (Not forgetting the maroon roof!) James has been, and is, outstanding in the way he has dealt with us over the years explaining everything in his patient, personal, efficient and genuinely caring manner and following up on any queries or concerns immediately. Nothing is too much trouble and the support is ongoing.
Most importantly he has listened to our questions and requirements and done his very best to guide us towards the right car or allay our concerns or fix a problem. This is illustrated by the fact that he has remembered the particular requirements we have expressed over the years and was sure this particular car would tick all our boxes. When we got home from the showroom my husband said “I think we have got the car that’s absolutely perfect for both of us at this stage of our lives.. Thank you so much, James. We are thrilled.
Hugh and Penny King